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Customer Service Director
3 weeks ago
Customer Service Director
- To lead the front office team towards achieving the highest standards of client satisfaction.
- To drive sales growth by converting all leads into studio visits.
- Harnessing inquiries via phone and email to provide exceptional customer experience.
- Maintaining brand consistency across all touchpoints.
- Monitoring front office personnel to deliver prompt, courteous service and personal recognition.
- Overseeing front office tasks and guest relations staff to ensure seamless operations.
- Compiling statistics for front office performance and providing actionable insights.
- Maintaining high standards of conduct, attire, hygiene, uniforms, appearance, and posture among team members.
- Collaborating with contact center and senior management as per established protocols.
Customer relationship building, conflict resolution, sales performance analysis, talent development, process improvement, and strategic planning.
Requirements:- Bachelor's degree in Business Administration or relevant field.
- Proven track record in customer-facing roles, preferably in the fitness industry.
- Exceptional communication, leadership, and problem-solving skills.
- Aptitude for analytical thinking and data-driven decision making.
- Strong work ethic, adaptability, and willingness to learn.
A dynamic work environment, opportunities for professional growth, and a competitive compensation package.
