
Director of Customer Experience Management
2 days ago
We are seeking a highly skilled Customer Experience Manager to lead our end-to-end customer journey from onboarding to operations, handover, and beyond. The ideal candidate will have 8-12 years of experience in Customer Success / Client Engagement / Service Delivery, preferably in Data Centre Operations / Cloud / Hyperscale Infrastructure.
About the Role:- Liaise with internal teams to implement corrective actions and prevent recurrences.
- Drive post-sales loyalty programs, customer advocacy initiatives, and operational excellence to strengthen brand value.
- Implement structured feedback mechanisms to continuously enhance services.
- Provide customer insights to influence product/service improvements and future data centre design strategies.
- Strong expertise in customer lifecycle management, escalations, and crisis handling in mission-critical environments.
- Ability to work collaboratively with cross-functional teams.
- Familiarity with data centre operations and cloud infrastructure.
- A dynamic work environment with opportunities for growth and development.
- A competitive salary package with benefits.
- The chance to work with a talented team dedicated to delivering exceptional customer experiences.
This is an exciting opportunity to join our organisation and make a meaningful impact on our customers' lives.
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Customer Experience Director
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Director of Customer Experience
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Director of Product Experience
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Customer Experience Director
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Executive Asst. To Director
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Director of Customer Engagement
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