Customer Support Representative
1 day ago
We have requirement for Banking Process
Roles and Responsibilities
- Handle customer inquiries, concerns, and complaints via phone calls in a professional and courteous manner.
- Resolve customer issues promptly and efficiently while maintaining high levels of customer satisfaction.
- Maintain accurate records of all interactions with customers using CRM software.
- Engage with customers to recover outstanding dues through phone calls and other communication channels.
- Update customer records and track collection progress.
Skills Required:-
- Proficiency in English and proficiency in any of the local languages i.e.Tamil, Telegu, Odia, Kannada and Gujrati (as applicable)
- Strong negotiation and persuasion skills.
- Ability to handle pressure and meet targets.
- Excellent communication skills with a focus on customer engagement.
- Strong analytical and problem-solving skills.
- Ability to work in a fast-paced environment with a focus on customer satisfaction.
- Familiarity with CRM software or similar tools is an advantage.
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