Service Delivery Manager
4 weeks ago
Job Title: Service Delivery Manager
About the Role:
We are seeking an experienced Service Delivery Manager to join our team at Resourcetree Global Services. As a Service Delivery Manager, you will be responsible for the end-to-end management of production support for a large account, acting as a go-to person for solutioning, RFP/Solutioning.
Key Responsibilities:
- Manage delivery across all support layers (L1, L2, and L3), including minor enhancements and automation initiatives.
- Drive thought leadership for next-gen support processes in an Agile, automation-first environment, define best practices, and knowledge management protocols.
- Understand and manage SLA against customer contracts within a 24x7 model, run war rooms for P1 issues, and manage customer escalations efficiently.
- Identify customer issues proactively, drive RCA reactively, and maintain an excellent relationship with end-users and stakeholders.
- Provide up-to-date management reporting on a regular basis to internal and external stakeholders.
Requirements:
- 13+ years of IT experience with 3+ years of working in a playing role as Service Delivery Manager for a large customer.
- A fair degree of technical understanding of Data Engineering-based Programs and Analytics concepts involving Cloud-based ETL BI-based programs preferably in the Azure platform.
- Experience in various SDM areas, including Service Management, Incident tracking Service Management, RCA, Problem management, change management.
- Experience in managing Prod environment, incident/ticket management, problem solution, ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery and process management on Service Management.
- Proficiency in leading both physical and virtual teams along with 3rd party vendors, exceptional knowledge in Agile delivery principles, solid resource planning, and problem-solving skills.
- People Management - Managing team morale and building a high-energy, high-performance team. Plan and execute people rotation, training, and mentoring.
- Good understanding of DevOps tools/practices, monitoring tools, and automation suites.
- Excellent interpersonal skills and communication skills.
-
Service Delivery Manager
3 weeks ago
Chennai, Tamil Nadu, India Resourcetree Full timeAbout This Role:As a key member of our team at Resourcetree, you will play a critical role in ensuring the highest level of service delivery to our customers. Your expertise will be instrumental in driving thought leadership for next-generation support processes, defining best practices, and knowledge management protocols in an Agile, automation-first...
-
IT Service Delivery Manager
2 weeks ago
Chennai, Tamil Nadu, India Tata Consultancy Services Full timeTata Consultancy Services is a leading global IT services company seeking an experienced IT Service Delivery Manager to lead our Service Management team. The ideal candidate will have 8-10 years of experience in service integration and management, with a strong understanding of ITIL and IT Service Management platforms.The role involves incident and change &...
-
Technical Service Delivery Manager
3 weeks ago
Chennai, Tamil Nadu, India Access Healthcare Services Full timeAccess Healthcare Services is currently seeking an experienced Technical Service Delivery Manager to coordinate the day-to-day service delivery of its Coding function for assigned accounts.Job OverviewThe ideal candidate will have over 12 years of relevant experience and a proven track record of excellence in Coding and people management.Key...
-
IT Service Delivery Manager Lead
4 weeks ago
Chennai, Tamil Nadu, India Resourcetree Global Services Full timeJob Description:As a seasoned IT professional, you will be responsible for the end-to-end management of Production support for a large account, serving as the primary point of contact for solutioning and RFP/solutioning.Key Responsibilities:Manage delivery across all support layers (L1, L2, and L3), including minor enhancements and automation...
-
Service Delivery Leader
3 weeks ago
Chennai, Tamil Nadu, India Tata Consultancy Services Full timeAbout the RoleAs a Service Delivery Leader at Tata Consultancy Services, you will play a pivotal role in ensuring high-quality service delivery across multiple functions, including IT support, operations, and customer service.Main ResponsibilitiesManage and ensure seamless service delivery by developing and enforcing service standards, SLAs, and KPIs to...
-
Service Delivery Expert
3 days ago
Chennai, Tamil Nadu, India BDart Technologies (OPC) Private Limited Full timeJob Overview:BDart Technologies is seeking a highly skilled IT Service Management specialist to join our team as a Service Delivery Expert. The successful candidate will be responsible for developing and implementing IT service management strategies that align with business objectives.Job Summary:We are looking for an experienced ITSM professional who can...
-
Service Delivery Manager
1 month ago
Chennai, Tamil Nadu, India Resourcetree Full timeJob DescriptionAs a seasoned Service Delivery Manager, you will oversee the end-to-end management of Production support for a large account, serving as the primary point of contact for solutioning, RFP, and solution development.Key ResponsibilitiesManage delivery across all support layers (L1, L2, and L3), including minor enhancements and automation...
-
Senior Executive
3 weeks ago
Chennai, Tamil Nadu, India TELFINN BUSINESS SOLUTIONS Full timeWe are seeking a highly skilled and experienced Senior Executive to lead our Service Delivery function. This role will be responsible for overseeing the smooth execution of services, ensuring high levels of customer satisfaction, and driving business growth.Key Responsibilities:Overall in-charge for service delivery operations, including network management,...
-
Service Delivery Excellence Lead
3 days ago
Chennai, Tamil Nadu, India Resource Tree Full timeJob Title: Service Delivery Excellence LeadSalary Range: $150,000 - $220,000 per annumAbout the Role:We are looking for an exceptional Service Delivery Excellence Lead to join our team at Resource Tree. As a key member of our operations team, you will be responsible for ensuring the delivery of high-quality services and solutions that meet or exceed client...
-
Azure Service Delivery Lead
4 weeks ago
Chennai, Tamil Nadu, India Resource Tree Full timeService Delivery Manager - Azure SolutionsWe are seeking a highly skilled Service Delivery Manager to lead our Azure solutions team. The ideal candidate will have extensive experience in managing service delivery teams and a deep understanding of Azure cloud services.Key Responsibilities:Oversee the delivery of Azure solutions to ensure they meet or exceed...
-
Strategic Service Delivery Leader
3 weeks ago
Chennai, Tamil Nadu, India Tata Consultancy Services Full timeWe are seeking a Strategic Service Delivery Leader to join our team at Tata Consultancy Services. This role offers a unique opportunity to lead and manage high-performing teams, drive service excellence, and contribute to the growth of our organization.Job SummaryThe Strategic Service Delivery Leader will be responsible for leading cross-functional teams to...
-
Operations Specialist
3 weeks ago
Chennai, Tamil Nadu, India NTT Full timeAre you looking for a challenging role in managed services operations? We have an exciting opportunity for a Senior Associate Managed Services Operations Specialist at NTT DATA. In this position, you will be responsible for working closely with internal service delivery teams to support planning, coordination, and monitoring of operational activities and...
-
Cloud Services Delivery Lead
3 weeks ago
Chennai, Tamil Nadu, India Resource Tree Full time**Job Summary**We are seeking an experienced Cloud Services Delivery Lead to join our team at Resource Tree. In this role, you will be responsible for overseeing the delivery of cloud services and solutions to ensure they meet or exceed client expectations.**Key Responsibilities:**Oversight of cloud service delivery teams to ensure timely and efficient...
-
Digital Service Delivery Lead
3 days ago
Chennai, Tamil Nadu, India Resourcetree Global Services Full timeAbout Resourcetree Global Services:We are a leading provider of global services, delivering innovative solutions to our clients.Job Overview:This is an exciting opportunity to join our team as a Digital Service Delivery Lead. As a key member of our operations team, you will be responsible for the end-to-end management of production support for a large...
-
Lead Service Delivery Coordinator
4 weeks ago
Chennai, Tamil Nadu, India Access Healthcare Services Full timeAccess Healthcare Services is a leading healthcare BPO and IT services company based in Chennai, India. We are currently seeking a highly skilled and experienced Delivery Management Specialist to join our team.Job OverviewThis role involves coordinating day-to-day service delivery for assigned accounts, ensuring that client expectations are met while...
-
IT Service Delivery Manager ServiceNow
3 weeks ago
Chennai, Tamil Nadu, India TaskUs Full timeAbout TaskUsTaskUs is a leading provider of outsourced digital services and next-generation customer experience to the world's most innovative companies. Our clients rely on us to represent, protect, and grow their brands. We leverage a cloud-based infrastructure to serve clients in fast-growing sectors like social media, e-commerce, gaming, streaming media,...
-
Service Delivery Leader
4 weeks ago
Chennai, Tamil Nadu, India 544 FLSmidth Private Limited Full timeAbout the Role544 FLSmidth Private Limited is embarking on a mission to drive sustainable future solutions in mining. We are seeking a talented Service Delivery Leader to join our team and play a pivotal role in shaping our service management framework.Key ResponsibilitiesDesign and implement a service performance management framework tailored to the needs...
-
IT Service Delivery Director
3 weeks ago
Chennai, Tamil Nadu, India Cprime Full timeAbout UsCprime, a global leader in digital transformation consulting, is seeking an experienced IT Service Delivery Director to lead our ServiceNow implementation projects. With a strong background in IT service management and proven track record of delivering complex IT projects, you will oversee the delivery of ServiceNow solutions, manage client...
-
Cybersecurity Service Delivery Expert
3 weeks ago
Chennai, Tamil Nadu, India NTT DATA Full timeAbout the Role We are seeking a highly skilled Cybersecurity Service Delivery Expert to join our team at NTT DATA. As a key member of our cybersecurity services team, you will be responsible for delivering high-quality managed security services to our clients. The successful candidate will have excellent technical skills and experience in managing firewall...
-
Operations Director
3 weeks ago
Chennai, Tamil Nadu, India Dunamis Machines International Pvt Ltd. Full timeJob Title: Operations Director - Service DeliveryAbout the Company:Dunamis Machines International Pvt Ltd is a leading player in the machinery manufacturing sector, seeking a highly skilled and experienced Service Manager to lead our service operations. This role plays a pivotal part in ensuring efficiency, high-quality support for our customers, and...