Cloud Services Delivery Lead
2 days ago
**Job Summary**
We are seeking an experienced Cloud Services Delivery Lead to join our team at Resource Tree. In this role, you will be responsible for overseeing the delivery of cloud services and solutions to ensure they meet or exceed client expectations.
**Key Responsibilities:**
- Oversight of cloud service delivery teams to ensure timely and efficient delivery of projects.
- Development and implementation of strategies to enhance cloud service delivery efficiency and effectiveness.
- Servicing as the primary point of contact for clients, addressing any issues or concerns promptly.
- Tracking labour costs for all resources and reporting on a monthly basis.
- Tracking key metrics including total ticket/requests received, average ticket/request resolution time, open vs. closed ticket/requests, number of production issues, mean time to recovery (MTTR), and incident root cause analysis (RCA).
**Requirements:**
- 8+ years of experience in a similar role with strong leadership and team management skills.
- Basic knowledge of Azure cloud services is desirable.
- Proven experience in project sustainment.
- Excellent problem-solving abilities and attention to detail.
- Strong communication and interpersonal skills.
- Certifications such as ITIL Foundation or higher, Project Management certifications (e.g., PMP, PRINCE2) are preferred.
**Benefits and Compensation:*
In this role, you can expect a competitive salary of $120,000 per annum, commensurate with your experience, and a range of benefits, including comprehensive health insurance, retirement plans, and opportunities for professional growth and development.
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