Service Delivery Manager
2 weeks ago
Tata Consultancy Services is a global leader in technology, and we're seeking a talented individual to join our team as a Service Delivery Manager
We're looking for someone with 6-8 years of experience in service management, with a strong background in incident management, change management, and problem management.
The ideal candidate will have excellent analytical skills, be able to take ownership of issues, and have a strong understanding of data analysis and reporting tools, including ServiceNow.
Key responsibilities will include:
- Managing incident lifecycles and ensuring timely resolution
- Chairing change management meetings and implementing process improvements
- Proactively following up on reported problems and engaging stakeholders
- Generating reports as needed
Interested candidates should submit their CV with the subject line 'Service Delivery Manager' for further discussion.
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