Service Delivery Manager

2 weeks ago


Chennai, Tamil Nadu, India 544 FLSmidth Private Limited Full time

Transforming the Future Together

We are on a mission to make a positive impact on the world and drive sustainable growth. Our goal is to empower customers to achieve zero emissions in mining, and we need a dedicated leader to help us achieve this vision. As a Service Delivery Manager at 544 FLSmidth Private Limited, you will have the opportunity to make a real difference.

Your Key Responsibilities

  • Design and implement a service management framework that meets the needs of FLS and third-party stakeholders.
  • Develop and maintain SLAs and KPIs framework, ensuring good practice SLAs and targets are met.
  • Implement SLAs reporting tools and methodologies, introducing world-class practices within FLS.
  • Lead service review meetings, creating a framework, collaborating with third-party stakeholders, and ensuring governance is upheld.

Your Profile

  • Education: Master's degree in any field.
  • Experience: Minimum 10 years in designing and running Service management frameworks with customers.
  • Preferably from BPO industry, with flexibility to work across shifts.
  • Ability to work in a global environment.
  • Experience in MNCs, multi-cultural environment is a must.
  • Good communication and interpersonal skills.

What We Offer

  • Competitive benefit package, including Health Insurance, Personal Accident/Disability, Group Term Life Insurance, Annual health check-up, and voluntary insurance options.
  • 30 days PTO, with up to 10 days carry forward as Earned Leave stock.
  • Work-life balance with a flexible work schedule.
  • Financial support for continuing education.
  • Employee Assistance Program.
  • A global network of supportive colleagues and growth opportunities.


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