Service Delivery Manager
4 weeks ago
Tata Consultancy Services is seeking a skilled Service Delivery Manager to lead our Service Management team. As a key member of our organization, you will be responsible for overseeing the incident management process and ensuring that our services are delivered to the highest standards.
Key Responsibilities:
- Chair the Change Management process and continuously improve based on feedback.
- Proactively follow up on reported problems and initiate, manage, and engage stakeholders for all reported Major Incidents.
- Generate reports as needed and ensure that our services are fit for purpose.
Requirements:
- Strong knowledge of Incident Management, Change Management, Problem Management, and Escalation Management.
- Ability to delegate and direct service tasks, incidents, and manage the ticket lifecycle.
- Excellent analytical skills and ability to take ownership.
Preferred Qualifications:
- Experience with data analysis tools and Service Now reporting.
- Knowledge of performing presentations and data analysis.
Interested candidates, please share your CV to c.nayana@tcs.com with the subject "Service Management" for further discussion.
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