Service Delivery Manager
2 weeks ago
Tata Consultancy Services, a global leader in the technology arena, is seeking a highly skilled Service Delivery Manager to join our team.
As a Service Delivery Manager, you will be responsible for implementing and delivering IT Service Management processes, preparing dashboards and reports, and establishing excellent coordination between supplier and client partner.
The ideal candidate will have knowledge on Service Design, Service Transition, Service Operations & CSI, experience in handling Problem management, Change management, Service Level Management, Capacity Management, Knowledge Management, Availability Management, and ITIL Foundation Certification.
Key responsibilities include:
- Team player with individual contribution scope on implementing & delivering ITSM processes
- Preparing Dashboards, reports and on time delivery of the reports
- Establishing excellent coordination between supplier and client partner
- Service improvements
Interested candidates, please share your CV to c.nayana@tcs.com with subject "Service Delivery Manager" for further discussion.
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