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Deputy Service Delivery Manager

1 month ago


Chennai, Tamil Nadu, India Access Healthcare Services Full time
Job Title: Deputy Delivery Manager

Access Healthcare Services is seeking a highly skilled Deputy Delivery Manager to oversee the day-to-day service delivery of the Coding function for assigned accounts. The ideal candidate will have over 12 years of relevant experience and a proven track record of excellence in Coding and people management.

Key Responsibilities:
  • Communicate effectively with clients to manage service delivery according to client Service Level Agreements (SLAs).
  • Create and maintain process documentation, ensuring timely updates.
  • Manage operations through end-to-end planning, process document review, and root cause analysis.
  • Assist with new team member training and ensure consistent growth and development.
  • Review overall staff performance and ensure targets for controlling attrition and shrinkage are met.
  • Prepare and maintain management/operational reports, as well as process KPI and dashboard metrics.
Qualifications:
  • Experience in Denial coding.
  • Certified coder from AAPC or AHIMA.
  • Experience in team handling.
  • Good communication skills.