Deputy Delivery Manager

3 weeks ago


Chennai, Tamil Nadu, India Access Healthcare Services Full time

Access Healthcare Services is seeking a skilled Deputy Delivery Manager to oversee the day-to-day service delivery of the Coding function for assigned accounts. The ideal candidate will have over 12 years of relevant experience and a proven track record of excellence in Coding and people management.

Key Responsibilities:

  • Communicate with clients to manage service delivery according to client Service Level Agreements (SLAs).
  • Create and maintain process documentation to ensure timely updates.
  • Manage operations through end-to-end planning, process document review, and root cause analysis.
  • Support new team member training and ensure consistent growth and development.
  • Review overall staff performance to meet targets for controlling attrition and shrinkage.
  • Prepare and maintain management and operational reports, as well as process Key Performance Indicators (KPIs) and dashboard metrics.

Qualifications:

  • Experience in Denial coding.
  • Certified coder from the American Academy of Professional Coders (AAPC) or the American Health Information Management Association (AHIMA).
  • Experience in team handling.
  • Good communication skills.


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