Current jobs related to IT Service Delivery Manager Lead - Chennai, Tamil Nadu - Resourcetree Global Services

  • Service Delivery Strategy Lead

    1 month ago

    Chennai, Tamil Nadu, India Vizlogic Full time

    Vizlogic Opportunity:Vizlogic offers a unique opportunity for a Senior Service Delivery Manager to lead business growth and expansion. This key role demands a forward-thinking professional with expertise in project management, technical specialization, and business development.About the Role:The ideal candidate will possess a strong understanding of SAAS...

  • Technical Service Delivery Manager

    3 weeks ago

    Chennai, Tamil Nadu, India Tata Consultancy Services Full time

    Job DescriptionTata Consultancy Services is seeking a skilled Technical Service Delivery Manager to join our team.Job Summary:We are looking for an experienced professional to manage the delivery of technical services, ensuring timely and high-quality results. The successful candidate will have a strong background in IT service management, excellent...

  • Service Delivery Lead

    5 days ago

    Chennai, Tamil Nadu, India LABMAN SCIENTIFIC INSTRUMENTS PVT. LTD. Full time

    About UsLaboratory and scientific instruments have been our core focus for over 15 years at LABMAN SCIENTIFIC INSTRUMENTS PVT. LTD.Our RoleThis is a full-time on-site opportunity in Chennai as a Service Manager with LABMAN SCIENTIFIC INSTRUMENTS PVT. LTD.The Service Manager will oversee daily service operations, manage a team of service technicians, and...

  • Service Delivery Manager

    4 days ago

    Chennai, Tamil Nadu, India Tata Consultancy Services Full time

    Tata Consultancy Services (TCS) is a pioneer in nurturing young techies and driving growth through technology innovation.Key HighlightsJob Description:Role OverviewTo oversee the delivery of IT services to clients, ensuring high-quality results and timely completion.Collaborate with cross-functional teams to identify and mitigate potential risks and...

  • Head of Service Delivery

    4 weeks ago

    Chennai, Tamil Nadu, India Photon Full time

    Job Summary:The Head of Service Delivery is a senior leadership position responsible for overseeing the delivery of services to key clients. This role ensures that projects and engagements are delivered on time, within scope, and in line with client expectations.This position combines leadership, strategic thinking, and operational expertise to manage client...

  • IT Service Delivery Director

    4 weeks ago

    Chennai, Tamil Nadu, India TECEZE Full time

    At Teceze, we are seeking a highly skilled IT Service Delivery Director to lead our team of network engineers, EUC specialists, cloud architects, and datacenter experts.The estimated annual salary for this role is $120,000 - $180,000 depending on experience and location.Job SummaryThis is a senior management position responsible for ensuring the successful...

  • Service Delivery Manager

    2 weeks ago

    Chennai, Tamil Nadu, India Resource Tree Full time

    **Job Overview**Resource Tree is seeking an experienced Service Delivery Manager to lead our Azure sustain initiatives in Chennai. This role requires a strong leader with excellent communication and problem-solving skills.**Key Responsibilities:**Service Delivery Management:Oversee the delivery of services and solutions to ensure they meet or exceed client...

  • Service Delivery Manager

    4 days ago

    Chennai, Tamil Nadu, India Royal Enfield Full time

    About Royal EnfieldWe are a global leader in the middleweight motorcycle segment, operating in 65 countries. Our unique approach to growth and profitability has led us to consistently expand our reach.Emphasizing our values and brand essence, we strive to transform into a premium experiential brand by embracing diversity and new ideas from various industries...

  • Technical Service Delivery Manager

    4 days ago

    Chennai, Tamil Nadu, India Tata Consultancy Services Full time

    About Us:Tata Consultancy Services (TCS) is a global leader in the technology arena, renowned for its innovative approach and commitment to excellence.Job Overview:We are seeking an experienced Technical Service Delivery Manager to lead our Service Desk team. The ideal candidate will have a proven track record of delivering high-quality service and driving...

  • Solution Delivery Lead

    4 weeks ago

    Chennai, Tamil Nadu, India M2P FinTech Full time

    **Job Title:** Solution Delivery LeadWe are seeking a seasoned Solution Delivery Lead to join our team at M2P Fintech. In this role, you will oversee the delivery of high-quality solutions that meet customer needs and expectations.You will work closely with cross-functional teams to define project scope, identify key stakeholders, and develop project plans...

  • Delivery Quality Lead

    4 weeks ago

    Chennai, Tamil Nadu, India Azentio Software Pvt Ltd Full time

    About the RoleAzentio Software Pvt Ltd is seeking an experienced Delivery Quality Lead to lead the implementation of delivery excellence practices, perform audits, drive compliance, and proactively address customer escalations in our Mumbai, India office.The estimated salary for this role is ₹2,200,000 per year.This individual will have a strong foundation...

  • Sales and Service Delivery Manager for Premium Clients

    4 weeks ago

    Chennai, Tamil Nadu, India Peoplefy Full time

    Job DescriptionWe are seeking a highly motivated Sales and Service Delivery Manager to lead our efforts in delivering exceptional service to premium clients in the Automobile industry.About the RoleThis is an exciting opportunity to join our team at Peoplefy as a Sales and Service Delivery Manager. In this role, you will be responsible for managing a...

  • Delivery Operations Manager

    4 days ago

    Chennai, Tamil Nadu, India myGwork Full time

    At myGwork, we're working to create an inclusive workplace for the LGBTQ+ community. To achieve this goal, we need exceptional team leaders who can drive operational excellence.About the RoleWe're seeking a Team Lead to oversee shift operations at our delivery centers and support the DC manager in performance management and driving the operational plan.Key...

  • Delivery Lead

    4 weeks ago

    Chennai, Tamil Nadu, India Excelencia I-Tech Consulting Pvt Ltd Full time

    Job DescriptionWe are seeking a highly skilled Delivery Lead to join our team at Excelencia I-Tech Consulting Pvt Ltd.About the JobThis role is responsible for delivering high-quality Oracle implementation projects, ensuring they meet the required scope, budget, and timeline requirements.Main ResponsibilitiesPlan, execute, and deliver Oracle Fusion and EBS...

  • Technical Service Delivery Specialist

    1 month ago

    Chennai, Tamil Nadu, India Tata Consultancy Services Full time

    Explore a rewarding career with Tata Consultancy Services, a leading technology consulting company.As a Technical Service Delivery Specialist - Workplace Services, you will play a vital role in providing expert technical support for our clients' workplace services. With a strong background in IT service management, you will be responsible for delivering...

  • Delivery Lead

    4 weeks ago

    Chennai, Tamil Nadu, India Grid Dynamics Full time

    Job OverviewWe are seeking a highly skilled Technical Delivery Director to join our team. As a key member of our leadership team, you will be responsible for overseeing the successful delivery of complex technology projects, working closely with our engineering teams and business stakeholders.Responsibilities:End-to-End Project Management: Oversee the entire...

  • Senior Technology Delivery Lead

    4 weeks ago

    Chennai, Tamil Nadu, India Grid Dynamics Full time

    Job Overview: We are seeking a highly experienced Senior Technology Delivery Lead to join our team at Grid Dynamics. As a key member of our organization, you will be responsible for overseeing the successful delivery of complex technology projects. This role requires strong technical expertise combined with leadership skills to ensure that projects are...

  • Delivery Operations Manager

    2 weeks ago

    Chennai, Tamil Nadu, India Hexaware Technologies Full time

    Job DescriptionWe are seeking a seasoned Delivery Manager to lead our delivery operations and drive business growth. The ideal candidate will have a strong background in Agile project deliveries, client management, and people management.Key Responsibilities:Manage delivery teams to ensure timely and high-quality project executionCollaborate with...

  • IT Transition Manager

    1 month ago

    Chennai, Tamil Nadu, India Hexaware Technologies Full time

    Hexaware Technologies:We are seeking an experienced IT Transition Manager to join our global service delivery team. The successful candidate will be responsible for managing the transition of IT services from in-house or incumbent providers to Hexaware, ensuring seamless service continuity and high levels of customer satisfaction.Job Summary:The IT...

  • Sales Lead Manager

    4 days ago

    Chennai, Tamil Nadu, India Arrange It All Full time

    Join Arrange It All as a Sales Lead Manager and take your career to the next level.About Us:We are a dynamic company looking for a highly motivated and organized individual to join our team. As a Sales Lead Manager, you will play a crucial role in managing and converting leads into sales.Your Responsibilities:We are seeking an experienced Sales Lead Manager...

IT Service Delivery Manager Lead

2 months ago

Chennai, Tamil Nadu, India Resourcetree Global Services Full time
Job Description:

As a seasoned IT professional, you will be responsible for the end-to-end management of Production support for a large account, serving as the primary point of contact for solutioning and RFP/solutioning.

Key Responsibilities:

  • Manage delivery across all support layers (L1, L2, and L3), including minor enhancements and automation initiatives.
  • Drive thought leadership for next-gen support processes in an Agile, automation-first environment, defining best practices and knowledge management protocols.
  • Understand and manage SLA against customer contracts within a 24x7 model, leading war rooms for P1 issues and managing customer escalations efficiently.
  • Identify customer issues proactively, drive RCA reactively, and maintain an excellent relationship with end-users and stakeholders.
  • Provide up-to-date management reporting on a regular basis to internal and external stakeholders.

Requirements:

  • 13+ years of IT experience, with at least 3 years of working in a playing role as a Service Delivery Manager for large customers.
  • A fair degree of technical understanding of Data Engineering-based Programs and Analytics concepts involving Cloud-based ETL BI-based programs preferably in Azure platform.
  • Experience in various SDM areas, including Service Management, Incident tracking Service Management, RCA, Problem management, change management.
  • Experience in managing Prod environments, incident/ticket management, problem solution, ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery & process management on Service Management.
  • Proficiency in leading both physical and virtual teams, along with 3rd-party vendors, exceptional knowledge in Agile delivery principles, solid resource planning, and problem-solving skills.
  • People Management – Managing team morale and building a high-energy, high-performance team. Plan and execute people rotation, training, and mentoring.
  • Good understanding of DevOps tools/practices, monitoring tools, and automation suites.
  • A fair degree of technical understanding of Data Engineering-based Programs and Analytics concepts involving on-prem/Cloud-based ETL & BI-based programs.
  • Excellent interpersonal skills and communication skills.

What We Offer:

  • An estimated annual salary range of $120,000 - $180,000, depending on location and experience.
  • The opportunity to work with a global company like Resourcetree Global Services.
  • A dynamic and supportive work environment.
  • Ongoing training and development opportunities.
  • A competitive benefits package.