Technical Service Delivery Manager

3 days ago


Chennai, Tamil Nadu, India Tata Consultancy Services Full time
Job Description

Tata Consultancy Services is seeking a skilled Technical Service Delivery Manager to join our team.

Job Summary:

We are looking for an experienced professional to manage the delivery of technical services, ensuring timely and high-quality results. The successful candidate will have a strong background in IT service management, excellent communication skills, and the ability to lead teams effectively.

Key Responsibilities:

  • Manage and prioritize tickets to meet service level agreements (SLAs)
  • Demonstrate technical domain expertise and experience in setting up, implementing, and managing delivery of services
  • Triaging problems and resolving issues and incidents within agreed service levels
  • Diagnose issues with integrated platforms managed and operated by other areas within the business and 3rd parties
  • Monitor platforms and systems ensuring optimal performance, performing regular health checks and housekeeping
  • Develop and implement effective service management approaches and techniques to meet KPIs

Requirements:

The ideal candidate will possess:

  • A strong background in IT service management
  • Excellent communication and leadership skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Familiarity with industry-standard tools and technologies
  • Experience in managing teams and prioritizing tasks to meet deadlines

Salary:

The estimated salary for this position is ₹800,000 - ₹1,200,000 per annum, depending on location and experience.



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