Technical Service Delivery Manager
3 days ago
Tata Consultancy Services is seeking a skilled Technical Service Delivery Manager to join our team.
Job Summary:
We are looking for an experienced professional to manage the delivery of technical services, ensuring timely and high-quality results. The successful candidate will have a strong background in IT service management, excellent communication skills, and the ability to lead teams effectively.
Key Responsibilities:
- Manage and prioritize tickets to meet service level agreements (SLAs)
- Demonstrate technical domain expertise and experience in setting up, implementing, and managing delivery of services
- Triaging problems and resolving issues and incidents within agreed service levels
- Diagnose issues with integrated platforms managed and operated by other areas within the business and 3rd parties
- Monitor platforms and systems ensuring optimal performance, performing regular health checks and housekeeping
- Develop and implement effective service management approaches and techniques to meet KPIs
Requirements:
The ideal candidate will possess:
- A strong background in IT service management
- Excellent communication and leadership skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Familiarity with industry-standard tools and technologies
- Experience in managing teams and prioritizing tasks to meet deadlines
Salary:
The estimated salary for this position is ₹800,000 - ₹1,200,000 per annum, depending on location and experience.
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