Service Delivery Excellence Lead
22 hours ago
Salary Range: $150,000 - $220,000 per annum
About the Role:
We are looking for an exceptional Service Delivery Excellence Lead to join our team at Resource Tree. As a key member of our operations team, you will be responsible for ensuring the delivery of high-quality services and solutions that meet or exceed client expectations.
Key Responsibilities:
- Oversee the delivery of services and solutions to ensure they meet or exceed client expectations.
- Develop and implement strategies to enhance service delivery efficiency and effectiveness.
- Collaborate with cross-functional teams to align processes and workflows with business objectives.
- Identify opportunities for process improvements and drive initiatives to optimize service delivery.
Requirements:
- 8+ years of experience in a service delivery management role or similar position.
- Proven experience in project sustain.
- Excellent leadership and team management skills.
- Exceptional problem-solving abilities and attention to detail.
- Strong communication and interpersonal skills.
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