Service Delivery Excellence Lead
15 hours ago
We are seeking a seasoned Service Delivery Excellence Lead to drive the execution and delivery of our telecom operations. The ideal candidate should have a proven track record in managing large-scale service delivery functions, exceptional leadership skills, and an ability to drive efficiency and customer satisfaction.
Job Overview
The Service Delivery Excellence Lead will be responsible for overseeing the smooth operation of our network deployment, complaint resolution, and customer relationship management. This role will involve managing branch performance in accordance with company policy and procedures, developing and leading high-performing teams, and driving continuous improvement initiatives.
About the Role
This is a key leadership position that requires a strong operational focus, excellent communication skills, and the ability to drive business results. The successful candidate will have a deep understanding of telecom operations, a proven track record of leadership experience, and a passion for delivering exceptional customer experiences.
Key Responsibilities
- Develop and execute strategic plans to improve operational efficiency and effectiveness
- Lead and manage high-performing teams to deliver exceptional customer experiences
- Drive continuous improvement initiatives to enhance quality, productivity, and customer satisfaction
- Collaborate with cross-functional teams to identify and implement process improvements
- Monitor and report on key performance indicators to inform business decisions
Requirements
- Minimum 8-15 years of experience in telecom operations or a related field
- Proven leadership experience with a track record of delivering results
- Excellent communication and interpersonal skills
- Strong analytical and problem-solving skills
- Ability to work in a fast-paced environment with multiple priorities
Preferred Qualifications
- Experience in team leadership and development
- Knowledge of telecom industry trends and technologies
- Certification in project management or a related field
About TELFINN BUSINESS SOLUTIONS
TELFINN BUSINESS SOLUTIONS is a leading provider of business solutions in the telecom industry. We are committed to delivering exceptional customer experiences and driving business growth through innovative solutions and services.
Estimated Salary: $120,000 - $180,000 per annum
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