IT Service Excellence Lead Opportunity

3 days ago


Chennai, Tamil Nadu, India Hapag-Lloyd Full time
Job Title: IT Service Excellence Lead

About the Role:

We are seeking an IT Service Excellence Lead to join our team at Hapag-Lloyd. As an IT Service Excellence Lead, you will be responsible for owning core ITIL processes, creating and/or redesigning processes, communicating them effectively, and training the organization. You will also track performance, report on process quality, and drive continuous improvement.

About the Team:

Our IT organization is a powerful team with eyes on the future trends of the shipping industry. We are adapting agile product development & DevOps practices to reduce time to market, increase quality, and fulfill rapidly changing business requirements. As we strengthen and evolve our IT landscape, we are looking for a new colleague to help us build and lead an in-Haus IT Service Management center of Excellence.

About Hapag-Lloyd:

Hapag-Lloyd is one of the world's leading liner shipping companies. With a fleet of modern container ships and a total transport capacity of 11.9 million TEU, we have around 13,000 employees and offices in countries worldwide. We have a container capacity of 11.9 million TEU – including one of the largest and most modern fleets of reefer containers. We offer fast and reliable connections between more than 400 ports across the world.

Responsibilities:

As an IT Service Excellence Lead, you will be responsible for the following:

• Helping to recruit and build a team of internal ITIL Process experts

• Leading and growing your team (performance management, personal development, coaching, project/task distribution)

• Understanding and analyzing the current ITSM state and defining vision and strategy for ITSM at Hapag Lloyd

• Implementing the defined ITSM strategy, following an iterative approach

• Working closely with technical teams and interfaces on topics such as service reviews and Process KPIs

• Developing and optimizing established processes, helping with automation and digitalization of services, and promoting ITSM enablement technology strategies

• Ensuring IT vendors are well-trained on and comply to ITSM standards and practices as defined by Hapag Lloyd

Qualifications:

• Hold a university degree in IT and/or relevant professional experience in the IT sector

• Advanced ITIL certification (ITIL v4 Managing Professional or ITIL v3 Expert)

• Experience in designing and implementing service management capabilities

• Experience with IT Service Management Platforms (Jira and/or ServiceNow)

• At least 3 years of experience in a leadership role, managing direct reports

Perks and Benefits:

At Hapag-Lloyd, we offer a range of benefits, including recreation facilities, financial and health benefits, work-life balance, and professional development opportunities. We are committed to climate and environmental protection as well as human rights and many other social issues.

  • Chennai, Tamil Nadu, India Hapag-Lloyd Full time

    IT Service Excellence LeadHapag-Lloyd is seeking a highly skilled IT Service Excellence Lead to join our team. As a key member of our IT organization, you will be responsible for designing, implementing, and maintaining IT service management processes that align with our business objectives.Responsibilities:Develop and implement ITIL processes to ensure...


  • Chennai, Tamil Nadu, India Hapag-Lloyd Full time

    Job Title: IT Service Excellence LeadJoin Hapag-Lloyd, a leading liner shipping company, as an IT Service Excellence Lead. This role is responsible for designing, streamlining, and enforcing standard IT processes across internal and external IT delivery units.Responsibilities:Own core ITIL processes and work with the team to create and/or redesign processes,...


  • Chennai, Tamil Nadu, India Hapag-Lloyd AG Full time

    IT Service Excellence LeadHapag-Lloyd AG is seeking a highly skilled IT Service Excellence Lead to join our team. As a key member of our IT organization, you will be responsible for designing, implementing, and maintaining IT service management processes that align with our business needs.Key Responsibilities:Develop and implement ITIL processes to ensure...


  • Chennai, Tamil Nadu, India Hapag-Lloyd AG Full time

    IT Service Excellence LeadHapag-Lloyd AG is seeking a highly skilled IT Service Excellence Lead to join our team. As a key member of our IT organization, you will be responsible for designing, streamlining, and enforcing standard IT processes based on ITIL best practices across internal and external IT delivery units.Key Responsibilities:Own core ITIL...


  • Chennai, Tamil Nadu, India Hapag-Lloyd AG Full time

    Job DescriptionAt Hapag-Lloyd AG, we are seeking an experienced IT Service Excellence Lead to join our team. As a key member of our IT organization, you will play a crucial role in designing, implementing, and managing our IT service management capabilities.About the JobWe are a leading liner shipping company with a fleet of 264 modern container ships and a...


  • Chennai, Tamil Nadu, India Hapag-Lloyd Full time

    Job Title: IT Service Excellence LeadJob Summary:Hapag-Lloyd is seeking an experienced IT Service Excellence Lead to join our global IT operations team. As a key member of our IT organization, you will be responsible for designing, implementing, and maintaining IT service management processes that align with industry best practices.About the Role:As an IT...

  • Senior Manager

    3 weeks ago


    Chennai, Tamil Nadu, India Hapag-Lloyd Full time

    Job Title: Senior Manager - Service ExcellenceHapag-Lloyd is seeking a Senior Manager - Service Excellence to lead our IT Service Management team. As a key member of our organization, you will be responsible for creating and implementing ITIL processes, communicating them effectively, and training the organization.Responsibilities:Recruit and build a team of...


  • Chennai, Tamil Nadu, India Hapag-Lloyd AG Full time

    IT Service Excellence LeadAbout Hapag-LloydAs a leading liner shipping company, Hapag-Lloyd has a significant presence in the global market. With a fleet of 264 modern container ships, we provide fast and reliable connections between more than 600 ports worldwide.Our IT TeamWe are a dynamic IT organization with a focus on innovation and digitalization. Our...


  • Chennai, Tamil Nadu, India Hapag-Lloyd AG Full time

    IT Service Excellence LeadHapag-Lloyd AG is seeking a highly skilled IT Service Excellence Lead to join our team. As a key member of our IT organization, you will be responsible for designing, streamlining, and enforcing standard IT processes based on ITIL best practices.Key Responsibilities:Develop and implement ITIL processes to ensure alignment with...


  • Chennai, Tamil Nadu, India People First Consultants Full time

    Job Role: Service Excellence SpecialistAt People First Consultants, we are seeking a highly skilled Service Excellence Specialist to play a critical role in driving efficiency, productivity, and continuous improvement within our IT Service Center and broader IT organization.This role is pivotal in identifying and implementing process optimization and...

  • Senior Manager

    3 weeks ago


    Chennai, Tamil Nadu, India Hapag-Lloyd AG Full time

    Senior Manager - IT Service Excellence LeadAs the IT Service Excellence Lead, you will be responsible for creating and/or redesigning ITIL processes, communicating them effectively, and training the organization. You will work across all functional areas within IT to ensure processes are implemented, followed, and aligned with business needs.Help to recruit...


  • Chennai, Tamil Nadu, India People First Consultants Full time

    Job Title: Service Excellence SpecialistAt People First Consultants, we are seeking a highly skilled Service Excellence Specialist to join our team. As a key member of our organization, you will play a critical role in driving efficiency, productivity, and continuous improvement within our IT Service Center and broader IT organization.Key...


  • Chennai, Tamil Nadu, India Hapag-Lloyd Full time

    About Hapag-LloydHapag-Lloyd is a leading global container shipping company, renowned for its modern fleet and exceptional service excellence. Our team of experts is dedicated to delivering innovative and reliable solutions for our customers.Job SummaryWe are seeking a highly skilled IT Service Excellence Manager to lead our IT Service Management team. As a...


  • Chennai, Tamil Nadu, India People First Consultants Full time

    Job Title: Service Excellence SpecialistAt People First Consultants, we are seeking a highly skilled Service Excellence Specialist to join our team. This is a critical role that requires a strong understanding of process optimization and automation, as well as excellent communication and collaboration skills.Key Responsibilities:Develop and implement process...

  • Senior Manager

    2 weeks ago


    Chennai, Tamil Nadu, India Hapag-Lloyd AG Full time

    Hapag-Lloyd AG is seeking a Senior Manager - Service Excellence Lead to join its team. As the owner of core ITIL processes, you will create and/or redesign processes, communicate them effectively, and train the organization. You will work across all functional areas within IT to ensure processes are implemented, followed, and aligned with business...


  • Chennai, Tamil Nadu, India 2coms Full time

    We are seeking a dynamic and experienced Process Excellence Lead to join our client team in an Individual Contributor role, aligned with one or more DOP accounts. This position offers a unique opportunity to support and drive process excellence initiatives in a complex, fast-paced environment.Key Responsibilities:Support process excellence initiatives and...

  • Senior Manager

    3 days ago


    Chennai, Tamil Nadu, India Hapag-Lloyd AG Full time

    IT Service Management Process OwnerThe ideal candidate will be responsible for creating and/or redesigning processes, communicating them effectively and training the organization, tracking performance, reporting on process quality and driving continuous improvement in IT service management. The role requires understanding and analysing the current ITSM state...


  • Chennai, Tamil Nadu, India 2coms Full time

    Job Title: Process Excellence LeadWe are seeking a highly skilled Process Excellence Lead to drive process improvement initiatives and lead transformational projects in a complex, fast-paced environment. This role offers a unique opportunity to support and drive process excellence initiatives, aligned with one or more DOP accounts.Key...


  • Chennai, Tamil Nadu, India 2coms Full time

    Job Title: Quality AnalystWe are seeking a highly skilled and experienced Quality Analyst to join our team at 2coms. This role offers a unique opportunity to drive process excellence initiatives and lead improvement projects in a complex, fast-paced environment.Key Responsibilities:Support process excellence initiatives and lead improvement projects to drive...


  • Chennai, Tamil Nadu, India 2coms Full time

    Process Excellence LeadWe are seeking a highly skilled and experienced Process Excellence Lead to join our client team in an Individual Contributor role, aligned with one or more DOP accounts. This position offers a unique opportunity to support and drive process excellence initiatives in a complex, fast-paced environment.Key Responsibilities:Support process...