Process Excellence Lead
2 weeks ago
We are seeking a dynamic and experienced Process Excellence Lead to join our client team in an Individual Contributor role, aligned with one or more DOP accounts. This position offers a unique opportunity to support and drive process excellence initiatives in a complex, fast-paced environment.
Key Responsibilities:
- Support process excellence initiatives and lead improvement projects.
- Benchmark and deploy best practices across accounts to ensure efficiency and effectiveness in business processes.
- Identify process gaps and improvement opportunities, proactively addressing potential customer dissatisfaction and CSAT risks.
- Collaborate with customers and operations leadership to identify and drive improvement opportunities to closure.
- Lead projects aimed at improving and maintaining process profitability.
- Ensure governance for Quality/Process Excellence initiatives in large engagements, driving a culture of process improvement through Six Sigma, Lean, and Kaizen methodologies.
- Standardize practices and ensure strict compliance with internal and client-defined processes.
- Meet and exceed all process metrics.
- Lead consulting assignments and deliver business value to customers through quality initiatives.
Requirements
Skills & Experience:
- Proven ability to work in cross-functional teams and drive change within processes.
- Demonstrated experience in the outsourcing/offshoring industry or related fields.
- Strong background in managing Quality/Process Excellence initiatives for large engagements.
- Project management experience in Six Sigma and Lean projects, with hands-on experience in transformational programs involving process reengineering, analytics, and automation.
- Excellent oral and written communication skills, with the ability to manage both internal stakeholders and clients effectively.
Knowledge:
- Experience in high-impact transformation projects involving technology and process re-engineering.
- Familiarity with process excellence tools and machine learning programming is an added advantage.
Educational Qualifications:
- Graduate or Postgraduate.
- Certified Green Belt (mandatory), with a preference for candidates trained as Black Belt.
- Trained Lean Practitioner.
Why 2coms?
At 2coms, we value our employees' skills and expertise. As a Process Excellence Lead, you will have the opportunity to work with a dynamic team and contribute to the success of our clients.
What We Offer:
- A challenging and rewarding role with opportunities for growth and development.
- A collaborative and supportive work environment.
- A competitive salary and benefits package.
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