Delivery Excellence Manager
1 day ago
Azentio is seeking an experienced Senior Manager - Delivery Excellence to drive quality and consistency in project delivery. The ideal candidate will have a strong background in quality management, Six Sigma experience, and a proven track record of driving process improvements within a SaaS or technology-driven environment.
Key Responsibilities:
- Develop and execute frameworks for delivery excellence, ensuring alignment with organizational goals and industry best practices.
- Lead the implementation of these frameworks across delivery teams to standardize and elevate the quality of project outcomes.
- Conduct regular audits to ensure adherence to established processes and frameworks, identifying areas for improvement and compliance gaps.
- Implement quality checks and performance standards at key stages of project delivery to assure consistent, high-quality outcomes.
- Develop and maintain metrics to measure and report the health of project delivery, enabling proactive management of risks and bottlenecks.
- Present delivery health reports to stakeholders, providing insights into project performance, compliance status, and improvement areas.
- Conduct root cause analysis (RCA) for customer escalations, working cross-functionally to identify solutions and prevent recurrence.
- Act as a quality advocate in customer engagements, ensuring that client expectations are met or exceeded.
- Drive innovation and continuous improvement through Kaizen and Lean Six Sigma initiatives, enhancing efficiency, reducing costs, and improving customer satisfaction.
- Collaborate with cross-functional teams to identify process improvement opportunities within delivery, promoting a culture of excellence and innovation.
- Develop and deliver training on delivery excellence standards, tools, and techniques, enabling teams to maintain high-quality delivery practices.
Qualifications:
- Bachelor's degree in Business, Engineering, or a related field.
- Six Sigma Black Belt certification.
- 10+ years of overall work experience with minimum 7 years of experience in a quality management role within a SaaS, IT services, or technology consulting organization.
- Strong understanding of quality frameworks, audit processes, and customer satisfaction metrics.
- Proven ability to manage and lead projects for process improvement, with familiarity in Lean, Six Sigma, or Kaizen methodologies.
- Excellent analytical and problem-solving skills, with experience in conducting root cause analysis.
- Strong communication and interpersonal skills, capable of working cross-functionally and influencing at multiple levels of the organization.
Estimated Salary: $120,000 - $180,000 per annum, depending on location and experience.
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