Delivery Excellence Manager

1 day ago


Chennai, Tamil Nadu, India Azentio Full time
Senior Manager - Delivery Excellence

Azentio is seeking an experienced Senior Manager - Delivery Excellence to drive quality and consistency in project delivery. The ideal candidate will have a strong background in quality management, Six Sigma experience, and a proven track record of driving process improvements within a SaaS or technology-driven environment.

Key Responsibilities:

  • Develop and execute frameworks for delivery excellence, ensuring alignment with organizational goals and industry best practices.
  • Lead the implementation of these frameworks across delivery teams to standardize and elevate the quality of project outcomes.
  • Conduct regular audits to ensure adherence to established processes and frameworks, identifying areas for improvement and compliance gaps.
  • Implement quality checks and performance standards at key stages of project delivery to assure consistent, high-quality outcomes.
  • Develop and maintain metrics to measure and report the health of project delivery, enabling proactive management of risks and bottlenecks.
  • Present delivery health reports to stakeholders, providing insights into project performance, compliance status, and improvement areas.
  • Conduct root cause analysis (RCA) for customer escalations, working cross-functionally to identify solutions and prevent recurrence.
  • Act as a quality advocate in customer engagements, ensuring that client expectations are met or exceeded.
  • Drive innovation and continuous improvement through Kaizen and Lean Six Sigma initiatives, enhancing efficiency, reducing costs, and improving customer satisfaction.
  • Collaborate with cross-functional teams to identify process improvement opportunities within delivery, promoting a culture of excellence and innovation.
  • Develop and deliver training on delivery excellence standards, tools, and techniques, enabling teams to maintain high-quality delivery practices.

Qualifications:

  • Bachelor's degree in Business, Engineering, or a related field.
  • Six Sigma Black Belt certification.
  • 10+ years of overall work experience with minimum 7 years of experience in a quality management role within a SaaS, IT services, or technology consulting organization.
  • Strong understanding of quality frameworks, audit processes, and customer satisfaction metrics.
  • Proven ability to manage and lead projects for process improvement, with familiarity in Lean, Six Sigma, or Kaizen methodologies.
  • Excellent analytical and problem-solving skills, with experience in conducting root cause analysis.
  • Strong communication and interpersonal skills, capable of working cross-functionally and influencing at multiple levels of the organization.

Estimated Salary: $120,000 - $180,000 per annum, depending on location and experience.



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