IT Transition Manager
2 days ago
Hexaware Technologies:
We are seeking an experienced IT Transition Manager to join our global service delivery team. The successful candidate will be responsible for managing the transition of IT services from in-house or incumbent providers to Hexaware, ensuring seamless service continuity and high levels of customer satisfaction.
Job Summary:
The IT Transition Manager will lead multi-disciplined teams to plan, execute, and deliver complex IT infrastructure transitions across various geographies. This includes developing customized transition plans, coordinating with stakeholders, and managing project timelines and budgets.
Key Responsibilities:
- Transition Planning and Execution:
- Develop comprehensive transition plans that meet customer requirements and ensure smooth service continuity
- Manage project timelines, budget, and resources to achieve successful transitions
- Stakeholder Management:
- Coordinate with customers, vendors, and internal stakeholders to ensure effective communication and issue resolution
- Foster strong relationships with clients and internal teams to drive successful transitions
- Technical Leadership:
- Leverage technical expertise to identify and mitigate risks associated with IT infrastructure transitions
- Develop and implement innovative solutions to address complex technical challenges
- Project Management:
- Apply project management methodologies to ensure timely and within-budget delivery of transition projects
- Manage multiple projects simultaneously, prioritizing tasks and allocating resources effectively
- Metrics and Reporting:
- Track and report key performance indicators (KPIs) related to transition success and customer satisfaction
- Analyze data to identify areas for process improvement and develop recommendations for enhanced transition strategies
Requirements:
- Experience: 14-18 years of experience in IT transition management, IT project management, or a related field
- Certifications: PMP, PRINCE2, or Agile certifications preferred
- Skills: Excellent communication, project management, and leadership skills; ability to work in a fast-paced environment and manage multiple priorities
- Education: Bachelor's degree in Computer Science, Information Technology, or a related field
Location: Chennai, Bangalore
Salary Range: ₹30,00,000 - ₹45,00,000 per annum (depending on experience)
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