Service Delivery Expert

7 hours ago


Chennai, Tamil Nadu, India BDart Technologies (OPC) Private Limited Full time

Job Overview:

BDart Technologies is seeking a highly skilled IT Service Management specialist to join our team as a Service Delivery Expert. The successful candidate will be responsible for developing and implementing IT service management strategies that align with business objectives.

Job Summary:

We are looking for an experienced ITSM professional who can define and support teams to implement infrastructure service level indicators (SLI)/service level objectives (SLO). The ideal candidate will have hands-on experience in SLA, SLI, SLO at infrastructures and service operations.

Main Responsibilities:

  • Designing and implementing operational flow diagrams, including incident management, problem management, release management, change management, and event management.
  • Defining and implementing operational SLI/SLO to enhance service delivery.
  • Collaborating with internal and customer stakeholders for readiness of service operations for production environments.

Requirements:

  • Good hands-on experience in SLA, SLI, SLO at infrastructures and service operations.
  • Familiarity with ITIL framework of service delivery.
  • Experience in incident management, problem management, release management, change management, and event management.
  • Knowledge of AWS Cloud infrastructure and monitoring metrics.
  • Leadership and technical skills.

Salary Information:

The estimated salary range for this position is ₹20,00,000 - ₹30,00,000 per annum, depending on qualifications and experience.



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