Service Delivery Expert
7 hours ago
Job Overview:
BDart Technologies is seeking a highly skilled IT Service Management specialist to join our team as a Service Delivery Expert. The successful candidate will be responsible for developing and implementing IT service management strategies that align with business objectives.
Job Summary:
We are looking for an experienced ITSM professional who can define and support teams to implement infrastructure service level indicators (SLI)/service level objectives (SLO). The ideal candidate will have hands-on experience in SLA, SLI, SLO at infrastructures and service operations.
Main Responsibilities:
- Designing and implementing operational flow diagrams, including incident management, problem management, release management, change management, and event management.
- Defining and implementing operational SLI/SLO to enhance service delivery.
- Collaborating with internal and customer stakeholders for readiness of service operations for production environments.
Requirements:
- Good hands-on experience in SLA, SLI, SLO at infrastructures and service operations.
- Familiarity with ITIL framework of service delivery.
- Experience in incident management, problem management, release management, change management, and event management.
- Knowledge of AWS Cloud infrastructure and monitoring metrics.
- Leadership and technical skills.
Salary Information:
The estimated salary range for this position is ₹20,00,000 - ₹30,00,000 per annum, depending on qualifications and experience.
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