Financial Services Delivery Expert
1 week ago
We are seeking a seasoned Financial Services Delivery Expert to join our team in Chennai. The successful candidate will be responsible for maintaining positive relationships with existing and new customers, providing excellent customer experience, and driving business growth.
Key Responsibilities:- Maintain strong relationships with customers to ensure their needs are met and exceeded.
- Oversee service delivery within business needs, identifying areas for improvement and implementing changes as necessary.
- Lead a delivery team, analyzing delivery issues to ensure timely and accurate customer deliveries.
- Develop and implement process improvements to achieve cost-effectiveness and save time.
- Determine ways to reduce costs without impacting customer satisfaction.
- Use customer feedback to improve and refine services as needed.
To be considered for this role, you should have:
- Strong project management and communication skills.
- Experience in customer service, team management, quality controls, and resource planning.
- Able to work with US clients and adapt to US time zones.
- Proactive thinking and ability to work with multiple stakeholders.
- Strong organizational skills and consistently meet deadlines.
The ideal candidate will have:
- 10-15 years of experience handling process delivery, clients, and people management.
- A Master's degree in M.Com or MBA in Finance, with CA, CMA, or CPA preferred.
- Core experience in end-to-end finance and property accounting domain.
- Experience in handling customer onboarding and transition life cycle management.
The estimated salary for this role is ₹1,200,000 - ₹1,500,000 per annum, depending on qualifications and experience.
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