Service Delivery Leader

1 month ago


Chennai, Tamil Nadu, India Tata Consultancy Services Full time

About the Role

As a Service Delivery Leader at Tata Consultancy Services, you will play a pivotal role in ensuring high-quality service delivery across multiple functions, including IT support, operations, and customer service.

Main Responsibilities

  • Manage and ensure seamless service delivery by developing and enforcing service standards, SLAs, and KPIs to monitor performance and quality.
  • Proactively address service disruptions and implement corrective actions to maintain service continuity and meet client expectations.

Key Accountabilities

  • Cross-Functional Coordination: Collaborate with various teams (e.g., IT, operations, sales, finance) to ensure seamless service delivery.
  • Client and Stakeholder Engagement: Build and maintain relationships with clients and key stakeholders to understand needs, provide updates, and manage expectations.

Requirements

  • You should have at least 8 years of experience in service delivery or a related field.
  • You should have strong leadership skills and be able to lead a team of service delivery professionals.

Salary Range: ₹15,00,000 - ₹25,00,000 per annum. Note that this salary range is an estimate and may vary based on several factors, including location and experience.

About Us

Tata Consultancy Services is a leading global consulting and technology services company, helping enterprises transform and grow their businesses. We are committed to delivering exceptional value to our customers through cutting-edge solutions and a passion for innovation.



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