Service Delivery Leader
1 month ago
About the Role
As a Service Delivery Leader at Tata Consultancy Services, you will play a pivotal role in ensuring high-quality service delivery across multiple functions, including IT support, operations, and customer service.
Main Responsibilities
- Manage and ensure seamless service delivery by developing and enforcing service standards, SLAs, and KPIs to monitor performance and quality.
- Proactively address service disruptions and implement corrective actions to maintain service continuity and meet client expectations.
Key Accountabilities
- Cross-Functional Coordination: Collaborate with various teams (e.g., IT, operations, sales, finance) to ensure seamless service delivery.
- Client and Stakeholder Engagement: Build and maintain relationships with clients and key stakeholders to understand needs, provide updates, and manage expectations.
Requirements
- You should have at least 8 years of experience in service delivery or a related field.
- You should have strong leadership skills and be able to lead a team of service delivery professionals.
Salary Range: ₹15,00,000 - ₹25,00,000 per annum. Note that this salary range is an estimate and may vary based on several factors, including location and experience.
About Us
Tata Consultancy Services is a leading global consulting and technology services company, helping enterprises transform and grow their businesses. We are committed to delivering exceptional value to our customers through cutting-edge solutions and a passion for innovation.
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