Head of Client Delivery

3 days ago

Chennai, Tamil Nadu, India Photon Full time

At Photon, we're seeking a seasoned professional to drive the success of our clients.

The estimated salary for this role is $175,000 - $225,000 per annum, depending on location and experience.

Job Description:

We're looking for a dynamic leader who can oversee the delivery of services to key clients, ensuring that projects are completed on time, within scope, and meet client expectations.

This senior leadership role combines strategic thinking, operational expertise, and excellent communication skills to manage client relationships, lead delivery teams, and drive operational excellence across multiple accounts.

Main Responsibilities:

  • Client Relationship Management:
    • Serve as the primary client liaison and strategic partner, aligning client objectives with Photon's delivery capabilities.
    • Build and maintain strong relationships with key stakeholders, providing regular updates and addressing client concerns proactively.
  • Delivery Oversight:
    • Lead, oversee, and manage service delivery across multiple client accounts, ensuring timelines, quality standards, and budgetary constraints are met.
    • Collaborate with project managers, delivery teams, and functional leaders to ensure smooth execution of client projects.
    • Monitor and manage project progress, resolving issues as they arise, and driving continuous improvement in delivery processes.
  • Team Leadership & Development:
    • Manage and mentor a team of delivery managers, program managers, project managers, and technical experts, providing necessary resources and support for their success.
    • Foster a collaborative environment focused on high performance, innovation, and client-centric solutions.
  • Strategic Planning & Execution:
    • Develop and execute delivery strategies that align with client business goals and organizational objectives.
    • Identify opportunities for upsell, cross-sell, and expansion of service offerings within the client portfolio.
    • Lead the preparation and execution of delivery plans, resource allocation, and capacity planning to ensure efficient service delivery.
  • Financial & Resource Management:
    • Manage account financials, including budgeting, forecasting, and tracking profitability across the client portfolio.
    • Ensure optimal allocation of resources to meet client needs and maximize the profitability of engagements.
  • Continuous Improvement & Innovation:
    • Drive a culture of continuous improvement by identifying process inefficiencies, introducing best practices, and implementing new tools or technologies.
    • Ensure delivery teams have up-to-date knowledge, methodologies, and resources.
  • Risk & Issue Management:
    • Identify potential risks related to project delivery and implement mitigation strategies proactively.
    • Address and resolve escalated client issues, ensuring timely resolution and client satisfaction.
  • Performance Metrics & Reporting:
    • Establish and track key performance indicators (KPIs) to measure the success of delivery initiatives.
    • Provide regular reporting to senior leadership and clients on project status, milestones, risks, and financial performance.

Qualifications:


Education:

Bachelor's degree in Business Management, Engineering, Computer Science, or a related field. An MBA or relevant advanced degree is a plus.


Experience:

15+ years of experience in client delivery or project management roles, with at least 10 years in a leadership position.

Proven experience in managing large, complex client accounts (>200 team members)

Strong background in managing cross-functional teams and delivering services within scope, budget, and timelines.


Skills & Competencies:

Strong leadership and team management skills, with the ability to inspire and guide teams toward successful project outcomes.

Excellent communication, negotiation, and interpersonal skills, with the ability to engage and influence senior client stakeholders.

In-depth knowledge of project management methodologies (e.g., Agile, Waterfall, Hybrid).

Strong financial acumen, including budget management and resource planning.

Problem-solving abilities and a proactive approach to risk and issue management.

Ability to thrive in a fast-paced, dynamic environment with multiple priorities and deadlines.

Proficient in Agile ways of working and a deep understanding of its implementation in project delivery

Good understanding of both Development and support programs and having experience in leading both types of engagements

Key Attributes:

Strategic thinker with a client-centric approach.

Excellent problem-solving and conflict resolution skills.

Strong business acumen and understanding of industry trends and challenges.

Ability to adapt quickly to changes in client needs and project scope.

Demonstrates a high level of emotional intelligence in managing client relationships and leading teams.

Benefits:

Competitive salary and performance-based incentives.

Health insurance.

Opportunities for career growth and professional development.

Tax saving flexi benefits.

This role requires a dynamic leader who can balance operational excellence with strategic thinking, while maintaining the highest standards of client satisfaction and delivery.

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