Delivery Team Lead

1 day ago


Chennai, Tamil Nadu, India Bahwan CyberTek Full time
Job Description

Job Title: Delivery Team Lead

About Us

Bahwan CyberTek is a leading technology company that offers innovative solutions to its clients. We are seeking a highly skilled and experienced Delivery Team Lead to join our team.

Job Summary

We are looking for a seasoned Delivery Team Lead who can manage the planning and delivery of projects. The successful candidate will have a proven track record of achieving and exceeding delivery goals, excellent communication and negotiation skills, and the ability to lead cross-functional teams.

Responsibilities

  • Manage the planning and delivery of projects, including taking an active role in leading process and procedure in the delivery of Projects.
  • Lead the identification of potential operational and delivery risks and develop mitigation strategies to ensure service level agreements are maintained.
  • Contribute to the development of systems, processes, procedures, and strategies to implement governance initiatives and communicate outcomes to ensure adoption of new systems, policies, processes, and procedures across the Business unit.
  • Prepare briefings, submissions, presentations, and develop business cases to support achievement of project/program delivery.
  • Provide routine and ad-hoc reports on operational performance of projects to highlight trends, forecasts, or risks requiring management intervention and/or strategic solutions for further action.
  • Cultivate relationships with key decision-makers and stakeholders within the banking sector.
  • Collaborate with cross-functional teams to ensure seamless delivery of solutions to clients.
  • Maintain positive relationships with clients, ensuring their needs are met; provide regular updates on service delivery and respond to client inquiries and concerns.
  • Coordinate service delivery, delivering services to clients and coordinating efforts of different teams to ensure timely and efficient delivery.
  • Monitor service performance, tracking and identifying areas for improvement, and implementing changes as needed.
  • Ensure compliance with service level agreements, responsible for ensuring that agreements are met, and services provided meet required quality standards.
  • Manage budgets, responsible for allocating resources effectively and keeping costs within budget.
  • Build and maintain high-performing teams, fostering a positive working environment.
  • Achieve and maintain high Customer Satisfaction scores.
  • Manage third-party vendors and procurement cycles for outsourcing work, ensuring vendor supply quality artifacts on a regular basis and highlighting discrepancies.
  • Bring repetitive business from present customers and identify opportunities for growth from existing clients.
  • Maintain a deep understanding of Bahwan CyberTek's products and their competitive positioning.

Qualifications

  • Bachelor's degree in engineering or MCA.
  • 12-16 years of experience.
  • Proven track record of achieving and exceeding delivery goals.
  • Excellent communication, negotiation, and presentation skills.
  • Willingness to travel as required.

Salary Range: $120,000 - $180,000 per annum, depending on location and experience.


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