Operations Team Lead

3 days ago


Chennai, Tamil Nadu, India NielsenIQ Full time

At NielsenIQ, we are seeking a highly skilled Operations Team Lead to drive the delivery of our client offerings. In this role, you will be responsible for leading a team of Data Processing Analysts and overseeing the operational design and delivery of our client solutions.

About Us

NielsenIQ is a global measurement and data analytics company that provides unparalleled insights into consumer behavior. Our mission is to deliver the most complete understanding of consumer buying behavior, revealing new pathways to growth for our clients. With operations in over 100 markets, covering more than 90% of the world's population, we offer a unique opportunity to join a dynamic and fast-paced organization.

Job Description

The Operations Team Lead will be responsible for:

  • Leading a team of Data Processing Analysts to ensure seamless delivery of our client solutions;
  • Overseeing the operational design and delivery of our client offerings, ensuring high-quality performance monitoring, reporting, and analysis;
  • Collaborating with other Operations Functions' leads within the country to manage projects and deliver on clients' commitments;
  • Participating in quality improvement plans, such as Quality Walk, Quality Focus Meetings, Root Cause Analysis activities, and Operational Excellence programs;
  • Communicating proactively with clients and client services about potential delays or risks based on information from Ops teams;
  • Managing close links with the Enablement team/leads to identify focus areas and ensure quality/delivery standards are achieved;
  • Representing the operation's function in discussions with NOC and market stakeholders.
Requirements

To succeed in this role, you will need:

  • A Bachelor's or Master's Degree;
  • At least 8+ years of experience in people management/team handling;
  • Strong communication and stakeholder management skills;
  • A process-driven mindset;
  • Required language(s): English (additional language skills an added bonus).
Salary

We offer a competitive salary of $85,000 - $115,000 per year, depending on experience and location.

Benefits

As an employee of NielsenIQ, you will enjoy a range of benefits, including:

  • Flexible working environment;
  • Volunteer time off;
  • LinkedIn Learning;
  • Employee Assistance Program (EAP).
About NielsenIQ

NielsenIQ is a global leader in consumer intelligence, delivering the most complete understanding of consumer buying behavior. We combine proprietary data with other sources to help clients around the world understand what's happening now, what's happening next, and how to best act on this knowledge.

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status, or any other protected class.


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