Global Delivery Director

5 days ago

Chennai, Tamil Nadu, India Photon Full time
Job Summary:

The Global Delivery Director is a strategic leadership role that oversees the successful delivery of services to key clients worldwide. This position ensures that projects and engagements are delivered on time, within scope, and in line with client expectations.

This leader combines operational expertise with strategic thinking to manage client relationships, lead delivery teams, and drive business growth across multiple accounts. The Global Delivery Director acts as the primary point of contact for our strategic clients, ensuring high-quality service and fostering long-term partnerships.


Key Responsibilities:

• Client Relationship Management:

• Serve as the senior client liaison and strategic partner, ensuring alignment between client objectives and Photon's delivery capabilities.

• Build and maintain strong relationships with key stakeholders within the client organization, providing regular updates and proactively addressing client concerns.

• Identify opportunities for upsell, cross-sell, and expansion of service offerings within the client portfolio.


• Delivery Oversight:

• Lead, oversee, and manage the delivery of services across multiple client accounts, ensuring that timelines, quality standards, and budgetary constraints are met.

• Work closely with project managers, delivery teams, and functional leaders to ensure smooth execution of client projects.

• Monitor and manage project progress, resolving issues as they arise, and ensuring continuous improvement in delivery processes.


• Team Leadership & Development:

• Manage and mentor a team of delivery managers, program managers, project managers, and technical experts, ensuring they have the resources, support, and training they need to succeed.

• Foster a collaborative environment focused on high performance, innovation, and client-centric solutions.

• Develop and execute talent management strategies to attract, retain, and grow top talent within Photon.


• Financial & Resource Management:

• Manage account financials, including budgeting, forecasting, and tracking profitability across the client portfolio.

• Ensure optimal allocation of resources to meet client needs and maximize the profitability of engagements.

• Analyze financial data to identify trends, opportunities, and areas for cost optimization.


• Continuous Improvement & Innovation:

• Drive a culture of continuous improvement by identifying process inefficiencies, introducing best practices, and implementing new tools or technologies.

• Collaborate with cross-functional teams to develop and implement process improvements, resulting in increased efficiency and reduced costs.

• Stay up-to-date with industry trends and emerging technologies to inform innovation and improvement initiatives.


• Risk & Issue Management:

• Identify potential risks related to project delivery and proactively implement mitigation strategies.

• Address and resolve escalated client issues, ensuring timely resolution and client satisfaction.

• Develop and implement risk management strategies to mitigate potential threats to project delivery.


• Performance Metrics & Reporting:

• Establish and track key performance indicators (KPIs) to measure the success of delivery initiatives.

• Provide regular reporting to senior leadership and clients on project status, milestones, risks, and financial performance.

• Develop and maintain reports, dashboards, and other visualizations to facilitate data-driven decision-making.


Qualifications:

• Education: Bachelor's degree in Business Management, Engineering, Computer Science, or a related field. An MBA or relevant advanced degree is a plus.

• Experience: 15+ years of experience in client delivery or project management roles, with at least 10 years in a leadership position.

• Proven experience in managing large, complex client accounts (>200 team members)

• Strong background in managing cross-functional teams and delivering services within scope, budget, and timelines.

• Strong leadership and team management skills, with the ability to inspire and guide teams toward successful project outcomes.

• Excellent communication, negotiation, and interpersonal skills, with the ability to engage and influence senior client stakeholders.

• In-depth knowledge of project management methodologies (e.g., Agile, Waterfall, Hybrid).

• Strong financial acumen, including budget management and resource planning.

• Problem-solving abilities and a proactive approach to risk and issue management.

• Ability to thrive in a fast-paced, dynamic environment with multiple priorities and deadlines.

• Proficient in Agile ways of working and a deep understanding of its implementation in project delivery

• Good understanding of both Development and support programs and having experience in leading both types of engagements

Estimated Salary: $150,000 - $200,000 per year

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