IT Service Delivery Manager ServiceNow

4 weeks ago

Chennai, Tamil Nadu, India TaskUs Full time
About TaskUs

TaskUs is a leading provider of outsourced digital services and next-generation customer experience to the world's most innovative companies. Our clients rely on us to represent, protect, and grow their brands. We leverage a cloud-based infrastructure to serve clients in fast-growing sectors like social media, e-commerce, gaming, streaming media, food delivery, and ride-sharing.

As of March 31, 2023, we had a worldwide headcount of approximately 47,700 people across 27 locations in 13 countries, including the United States, the Philippines, and India. Our inclusive and equitable practices are a responsibility as a business, and we welcome applicants from diverse backgrounds and circumstances.

Salary and Benefits

We offer competitive industry salaries and comprehensive benefits packages to our employees. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity.

About the Job

The Senior Applications Analyst (ServiceNow) will be responsible for serving as a liaison between the business community and the IT organization to provide technical solutions to meet user needs. This role requires strong communication and interpersonal skills to effectively collaborate with stakeholders at all levels.

The successful candidate will translate high-level business requirements into functional specifications for the IT organization and manage changes to such specifications. They will also collaborate with business partners to ensure technology outcomes align with the overall business strategy.

  • Serve as a liaison between the business community and the IT organization to provide technical solutions to meet user needs.
  • Translate high-level business requirements into functional specifications for the IT organization and manage changes to such specifications.
  • Collaborate with business partners to ensure technology outcomes align with the overall business strategy.
Requirements

To be considered for this role, you must have:

  • 7+ years of relevant experience.
  • Strong understanding of ServiceNow platform capabilities and modules.
  • Must have ServiceNow experience supporting application development, not only admin/ticketing.
  • Familiarity with IT Service Management (ITSM) and ITIL principles.
  • Ability to work with multiple business systems and have a good understanding of system design.
  • Ability to analyze complex business processes and translate them into clear and concise requirements.
  • Strong communication and interpersonal skills to effectively collaborate with stakeholders at all levels.
  • Ability to work in a fast-paced environment and manage multiple priorities.
  • Detail-oriented with strong analytical and problem-solving skills.
  • Knowledge of Agile or Scrum methodologies is a plus.
  • ServiceNow certifications such as Certified System Administrator (CSA) are advantageous.
Estimated Salary: $120,000 - $180,000 per year

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