ServiceNow Expert

2 weeks ago


Chennai, Tamil Nadu, India Hexaware Technologies Full time

Company Overview:

Hexaware Technologies is a leading global provider of IT, BPO and consulting services.

About the Job:

We are seeking a highly skilled ServiceNow expert to drive IT service excellence in our organization.

Job Summary:

The successful candidate will have extensive experience in ServiceNow administration, with a proven track record of delivering best-in-class IT services.

Key Responsibilities:

- Develop and implement ServiceNow configurations to meet business requirements

- Provide technical guidance and support to cross-functional teams

- Collaborate with stakeholders to identify and prioritize process improvements

- Design and implement effective Incident, Problem, and Change management processes

Requirements:

- 5+ years of hands-on experience in ServiceNow administration

- Ability to demonstrate and lead on defining ITSM best practices

- Experience in participating Technical Governance board assisting on Technical Analysis of new features

- Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features

Desired Skills:

- Strong understanding of ITIL frameworks and principles

- Experience with Flow Designer, Integration Hub, and Performance Analytics

- Familiarity with REST and SOAP based integration and scripted API creation

Academic and Professional Qualifications:

- Bachelor's degree or equivalent combination of education and experience

- Certified System Admin and one Mainline certification required

Compensation Package:

We offer a competitive compensation package including a base salary of $120,000 per annum and additional benefits such as health insurance, retirement plan, and paid time off.



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