Senior ServiceNow Architect

1 week ago

Chennai, Tamil Nadu, India Ensono Full time

At Ensono, we are seeking a highly skilled Senior ServiceNow Developer to lead our IT service management solutions. This is a full-time position based in Pune/Chennai.

We offer an estimated salary of $120,000 - $180,000 per annum, depending on experience and qualifications.

Job Description:

As a Senior ServiceNow Developer, you will be responsible for designing, developing, and implementing ServiceNow solutions that align with business objectives and industry best practices.

  • You will serve as the primary technical advisor and subject matter expert for ServiceNow platform architecture, providing guidance on system design, integration strategies, and solution scalability.
  • You will collaborate with stakeholders to understand business requirements, analyze complex workflows, and architect innovative solutions using ServiceNow platform capabilities.
  • You will design and implement ServiceNow modules, applications, and integrations, leveraging scripting languages, APIs, and web services.
  • You will develop ServiceNow portals and service catalogs, enhancing user experience and driving self-service adoption.
  • You will configure and integrate virtual agents and chatbots to automate workflows and enhance service delivery.
  • You will ensure performance, stability, and reliability of ServiceNow instances, conducting performance tuning and optimization as needed.
  • You will provide technical leadership and mentorship to development teams, guiding junior developers in coding best practices, architectural principles, and platform optimization techniques.
  • You will collaborate with cross-functional teams to define technical standards, governance policies, and development methodologies for ServiceNow projects.
  • You will stay abreast of emerging ServiceNow technologies, trends, and best practices, recommending architectural enhancements and process improvements to maximize platform value.
Required Skills and Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Minimum of 8 years of experience in ServiceNow development, with a strong background in technical architecture and solution design.
  • Extensive expertise in ITSM development, service portal development, chatbot, and virtual agent development on the ServiceNow platform.
  • Proficiency in scripting languages such as JavaScript, Glide, and Jelly, with hands-on experience in customizing ServiceNow applications and workflows.
  • Demonstrated experience in integrating ServiceNow with third-party systems and applications using APIs, web services, and RESTful interfaces.
  • Deep understanding of ServiceNow performance tuning, stability optimization, and scalability best practices.
  • Strong problem-solving skills and the ability to analyze complex technical issues, propose innovative solutions, and drive resolution.
  • Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels and lead technical discussions.
  • ServiceNow certifications such as Certified Application Developer (CAD), Certified Implementation Specialist (CIS), or Certified System Administrator (CSA) are preferred.
  • Proven experience in technical leadership and mentorship, with a track record of successfully leading ServiceNow development teams and delivering high-quality solutions.

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