Service Delivery Leader

1 month ago


Chennai, Tamil Nadu, India 544 FLSmidth Private Limited Full time

About the Role

544 FLSmidth Private Limited is embarking on a mission to drive sustainable future solutions in mining. We are seeking a talented Service Delivery Leader to join our team and play a pivotal role in shaping our service management framework.

Key Responsibilities

  • Design and implement a service performance management framework tailored to the needs of FLSmidth and third-party customers.
  • Develop and maintain SLAs and KPIs frameworks, ensuring alignment with best practices.
  • Innovate and implement SLAs reporting tools and methodologies to drive excellence.
  • Lead service review meetings, fostering strong governance and collaboration.

Requirements

  • Masters degree in any field.
  • Minimum 10 years of experience in designing and running service management frameworks with customers.
  • Prior experience in BPO industry and flexibility to work across shifts.
  • Ability to thrive in a global environment.
  • Experience in MNCs and multi-cultural environments is essential.
  • Excellent communication and interpersonal skills.

What We Offer

  • Competitive benefits package including health insurance, personal accident/disability insurance, group term life insurance, and annual health check-ups.
  • 30 days PTO with up to 10 days carry forward as earned leave stock.
  • Flexible work schedule for work-life balance.
  • Financial support for continuing education.
  • Employee Assistance Program.
  • A global network of supportive colleagues and growth opportunities.


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