Technical Service Delivery Manager

3 days ago


Chennai, Tamil Nadu, India Access Healthcare Services Full time

Access Healthcare Services is currently seeking an experienced Technical Service Delivery Manager to coordinate the day-to-day service delivery of its Coding function for assigned accounts.

Job Overview

The ideal candidate will have over 12 years of relevant experience and a proven track record of excellence in Coding and people management.

Key Responsibilities
  • Communicate with clients and manage service delivery according to client SLAs.
  • Create and maintain process documentation and update it on a timely basis.
  • Manage operations through end-to-end planning, process document review, and root cause analysis.
  • Assist with new team member training and ensure consistent growth and development.
  • Review overall staff performance and ensure that all targets for controlling attrition and shrinkage are met.
  • Prepare/maintain management/operational reports and maintain process KPI and dashboard metrics.
Required Skills and Qualifications
  • Experience in Denial coding.
  • Certified coder from AAPC or AHIMA.
  • Experience in team handling.
  • Good communication skills.
Estimated Salary: ₹15,00,000 - ₹25,00,000 per annum

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