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Senior Experience Manager for Technical Delivery

2 months ago

Chennai, Tamil Nadu, India Hapag-Lloyd Full time

Job Title: Senior Experience Manager for Technical Delivery

About the Role

We are seeking a seasoned technical delivery manager with a strong focus on experience management to join our team at Hapag-Lloyd. This role combines responsibilities as a service delivery manager for experience management, steering our service provider using mainly Nexthink for proactive support, aligning on a framework for XLAs (Experience Level Agreements) and actively managing it.

Key Responsibilities

• Proactive Support using Nexthink:

  Steer our service provider who monitors and analyzes end-user experience data using Nexthink to identify and address potential issues proactively.

  Review and approve implementation of proactive measures to improve overall user experience and system performance.

  Provide insights and recommendations based on data analytics to enhance IT service delivery.