Senior Manager

3 days ago


Chennai, Tamil Nadu, India Azentio Software Pvt Ltd Full time

Job Overview

Azentio Software Pvt Ltd is seeking a highly motivated and detail-oriented Senior Manager - Delivery Excellence to join our team in Mumbai, India. The estimated salary for this role is ₹2,400,000 per year.

This individual will play a crucial role in establishing and executing frameworks that ensure quality and consistency in project delivery.

  • Framework Development and Execution: Support senior consultants in creating and refining delivery excellence frameworks, ensuring alignment with organizational goals and industry best practices.
  • Quality Assurance & Audit Compliance: Conduct regular audits to ensure adherence to established processes and frameworks, identifying areas for improvement and compliance gaps.
  • Project Health Monitoring and Reporting: Develop and maintain metrics to measure and report the health of project delivery, enabling proactive management of risks and bottlenecks.
  • Customer Escalation Management: Conduct root cause analysis (RCA) for customer escalations, working cross functionally to identify solutions and prevent recurrence.
  • Process Improvement and Innovation: Drive innovation and continuous improvement through Kaizen and Lean Six Sigma initiatives, enhancing efficiency, reducing costs, and improving customer satisfaction.

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