Customer Service Representative
2 weeks ago
Job Summary:
We are seeking a highly skilled and customer-focused Customer Care Executive to join our team at Jiva Ayurveda Pharmacy Ltd. The successful candidate will be responsible for providing exceptional customer service, resolving customer queries, and ensuring a positive customer experience.
Key Responsibilities:
- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Provide accurate and helpful information to customers, either through phone calls or other communication channels.
- Document customer interactions and feedback to improve customer service processes.
- Collaborate with internal teams to resolve customer complaints and issues.
- Stay up-to-date with product knowledge and company policies to provide informed responses to customer queries.
Requirements:
- Excellent verbal and written communication skills in Hindi and basic English.
- Good customer dealing skills, including knowledge of customer service principles and online shopping portals.
- Basic computer skills and typing abilities.
- Strong interpersonal skills, including negotiation and conflict resolution skills.
- Sales-driven with basic selling skills on call.
- Good listening skills and awareness of digital payments platforms.
What We Offer:
A dynamic and supportive work environment, opportunities for growth and development, and a competitive salary package.
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