Customer Service Representative

2 weeks ago


Faridabad, Haryana, India Jiva Ayurveda Pharmacy Ltd. Full time
Job Title: Customer Care Executive

Job Summary:

We are seeking a highly skilled and customer-focused Customer Care Executive to join our team at Jiva Ayurveda Pharmacy Ltd. The successful candidate will be responsible for providing exceptional customer service, resolving customer queries, and ensuring a positive customer experience.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Provide accurate and helpful information to customers, either through phone calls or other communication channels.
  • Document customer interactions and feedback to improve customer service processes.
  • Collaborate with internal teams to resolve customer complaints and issues.
  • Stay up-to-date with product knowledge and company policies to provide informed responses to customer queries.

Requirements:

  • Excellent verbal and written communication skills in Hindi and basic English.
  • Good customer dealing skills, including knowledge of customer service principles and online shopping portals.
  • Basic computer skills and typing abilities.
  • Strong interpersonal skills, including negotiation and conflict resolution skills.
  • Sales-driven with basic selling skills on call.
  • Good listening skills and awareness of digital payments platforms.

What We Offer:

A dynamic and supportive work environment, opportunities for growth and development, and a competitive salary package.



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