Customer Experience Specialist

3 weeks ago


Faridabad, Haryana, India Hex Business Innovations Full time

Company Overview

Hex Business Innovations is a pioneering technology solutions provider focused on optimizing business operations, marketing, and sales for the MSME sector. Our mission is to establish Hex as a globally recognized technology brand that partners with SMEs in their growth by automating and innovating solutions tailored to their needs. We pride ourselves on offering value-for-money solutions and exceptional service to our clients.

Job Summary

We are seeking a highly skilled Customer Service Representative to support our clients at Hex Business Innovations. As a Customer Service Representative, you will be responsible for delivering exceptional service to our clients and addressing their needs. This is a full-time position based in Faridabad, Haryana, India.

Responsibilities

  • Provide accurate information about our products and services to customers
  • Assist customers with order placement, product inquiries, and troubleshooting
  • Resolve customer complaints and ensure customer satisfaction
  • Maintain a high level of professionalism and customer service when interacting with clients
  • Collaborate with other teams to address client needs and provide timely solutions
  • Keep records of customer interactions and transactions
  • Contribute to team goals and achieve individual targets
  • Adhere to company policies and procedures
  • Stay updated on company products, services, and procedures

Requirements

  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities
  • Ability to work in a fast-paced environment and manage multiple tasks
  • Attention to detail and accuracy
  • Proficient in using CRM software and other customer support tools
  • Good typing and data entry skills
  • Ability to learn quickly and adapt to new technologies
  • Previous experience in customer service or a related field is a plus


  • Faridabad, Haryana, India GKN Automotive Full time

    Job SummaryAs a key member of our sales team at GKN Automotive, the Customer Relations Specialist will be responsible for managing and developing customer relationships with mid-tier companies and multinational corporations. This role requires a strong understanding of the customer's needs and objectives, as well as the ability to identify and build...


  • Faridabad, Haryana, India OS Mgmt Consulting Services Full time

    Marketing Operations SpecialistWe are seeking a highly skilled Marketing Operations Specialist to join our team at OS Mgmt Consulting Services.Key Responsibilities:Manage the distribution of marketing materials.Maintain and update the internal CRM database.Conduct market and customer research.Work with the team to develop marketing plans and...


  • Faridabad, Haryana, India Smart4Talent Full time

    About Smart4TalentWe are a dynamic and fast-paced organization that values efficiency, reliability, and customer satisfaction. As a Logistics Delivery Specialist at Smart4Talent, you will play a critical role in ensuring timely and secure delivery of packages to our clients.Job SummaryWe are seeking a skilled and experienced logistics professional to join...


  • Faridabad, Haryana, India Phoenix Contact Full time

    Job Title:Product Compliance SpecialistJob Summary:We are seeking a highly skilled Product Compliance Specialist to join our team at Phoenix Contact. The successful candidate will be responsible for ensuring the compliance of our electrical and electronics products with global regulations such as RoHS and REACH.Key Responsibilities:Evaluation of supplier...


  • Faridabad, Haryana, India Signum Hotels And Resorts Full time

    Job Role:Administrative Support Specialist-UK ShiftJob Summary:We are seeking an experienced Administrative Support Specialist to join our team at Signum Hotels And Resorts. As an Administrative Support Specialist, you will be responsible for processing and managing bookings, as well as providing exceptional customer service to our guests.Key...


  • Faridabad, Haryana, India GKN Automotive Full time

    Role PurposeAs a key member of the GKN Automotive team, the successful candidate will play a pivotal role in driving sales growth and development. The Customer Account Manager will be responsible for planning and implementing sales strategies to customer accounts, focusing on growing relationships, identifying opportunities, and leveraging account management...


  • Faridabad, Haryana, India Tech Recruit Consultants Full time

    About the Role:We are seeking a skilled Product Development Specialist to join our team at Tech Recruit Consultants in Faridabad. As a Product Development Specialist, you will be responsible for planning and developing new products as per customer requirements.Key Responsibilities:Product design verification and suggestions.New product development with...


  • Faridabad, Haryana, India GKN Automotive Full time

    Role PurposeAs a Customer Account Manager at GKN Automotive, you will be responsible for planning and implementing sales strategies to customer accounts, focusing on growing relationships, identifying opportunities, and developing account management skills. This role requires a deep understanding of the product line and its applications, as well as a strong...


  • Faridabad, Haryana, India QUBA (Home Appliances)_Tekshiv Systems Pvt Ltd Full time

    Service Technician Job OpportunityQUBA (Home Appliances)_Tekshiv Systems Pvt Ltd is seeking a skilled Electrical Hardware Specialist to service home appliances at customers' locations. The ideal candidate will have technical knowledge and at least 6 months to 1 year of work experience.Key Responsibilities:Service home appliances, including gas stoves,...


  • Faridabad, Haryana, India Phoenix Contact Full time

    Job SummaryWe are seeking a highly skilled Compliance Specialist to join our team at Phoenix Contact. The ideal candidate will have a strong background in chemistry or industrial chemistry and relevant work experience in a related field.The Compliance Specialist will be responsible for evaluating supplier declarations according to RoHS and REACH regulations,...


  • Faridabad, Haryana, India Manav Management Group Full time

    Company OverviewAt Manav Management Group, we pride ourselves on being a reputable company with 10 years of experience in providing Domestic Placement Services, Manpower Recruitment, and HR Services. Our extensive network of industry contacts enables us to locate the best job opportunities for candidates. We value efficiency, professionalism, and excellent...


  • Faridabad, Haryana, India Signum Hotels And Resorts Full time

    Job DescriptionWe are seeking a highly motivated and experienced Academic Outreach Specialist to join our team at Signum Hotels And Resorts.Key Responsibilities:Drive admissions and outreach activities for Signum Hotel Academy, contacting schools and colleges, agencies and N.G.O.s.Meet with principals and counselors for student enrollment.Gather inputs for...


  • Faridabad, Haryana, India Appquarterz Technologies Pvt. Ltd. Full time

    Job Title: Quality Assurance SpecialistOverview:The Quality Assurance Specialist plays a crucial role in ensuring the quality of our software products through thorough testing and meticulous attention to detail. This position is essential in maintaining the high standards of our software and delivering exceptional user experiences to our customers.Key...


  • Faridabad, Haryana, India Saaki Argus & Averil Consulting Full time

    Job Title: Civil Design SpecialistAbout the Role:Our client, a leading provider of power transmission solutions in India and abroad, is seeking a skilled Civil Design Specialist to join their team. As a Civil Design Specialist, you will play a crucial role in the design and development of civil and structural works for the company's power transmission and...


  • Faridabad, Haryana, India Rentokil Initial Full time

    About Rentokil InitialRentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries. We strive to protect people and enhance lives through our various services, including pest control, hygiene, and interior landscaping.Our MissionWe are experts in the fields we operate in, investing in training, science,...


  • Faridabad, Haryana, India GKN Automotive Full time

    Role PurposeAs a key member of the GKN Automotive team, you will be responsible for planning and implementing sales strategies to customer accounts, focusing on growing relationships, identifying opportunities, and developing account management skills. This role requires a deep understanding of the product line and its applications, as well as a strong grasp...


  • Faridabad, Haryana, India Manav Management Group Full time

    Company OverviewManav Management Group is a reputable company with 10 years of experience in providing domestic placement services in the real estate industry. We have a vast network of contacts and cater to the needs of candidates and organizations alike, ensuring the best candidates are chosen.Job OverviewWe are hiring for the role of a Real Estate...


  • Faridabad, Haryana, India Signum Hotels And Resorts Full time

    Job Title: Administrative Support Specialist - UK Shift PositionJob Purpose:Process and manage bookingsProcess booking paymentsMonitor guest activity from check-in to check-outProvide assistance to guests over callsRespond to guest complaintsRequired Qualifications:Previous Call Center Experience / Customer ServiceExcellent Verbal and Written English...

  • Tool Design Engineer

    3 weeks ago


    Faridabad, Haryana, India Roto Flux Full time

    Job Title: Tool Design Engineer - Sheet Metal SpecialistJob Description:We are seeking a highly skilled Tool Design Engineer - Sheet Metal Specialist to join our team at Roto Flux. As a key member of our design team, you will be responsible for designing and developing high-quality sheet metal tools for the automotive industry.Responsibilities:Design and...


  • Faridabad, Haryana, India Raveone Consultants Full time

    Job Title: Electrical Procurement SpecialistDesignation: Electrical Procurement SpecialistDepartment: Engineering and ProcurementJob Description:The successful candidate will be responsible for the procurement of electrical materials and equipment for infrastructure projects. Key responsibilities include:Ensuring timely and cost-effective procurement of...