Customer Experience Specialist
3 weeks ago
Company Overview
Hex Business Innovations is a pioneering technology solutions provider focused on optimizing business operations, marketing, and sales for the MSME sector. Our mission is to establish Hex as a globally recognized technology brand that partners with SMEs in their growth by automating and innovating solutions tailored to their needs. We pride ourselves on offering value-for-money solutions and exceptional service to our clients.
Job Summary
We are seeking a highly skilled Customer Service Representative to support our clients at Hex Business Innovations. As a Customer Service Representative, you will be responsible for delivering exceptional service to our clients and addressing their needs. This is a full-time position based in Faridabad, Haryana, India.
Responsibilities
- Provide accurate information about our products and services to customers
- Assist customers with order placement, product inquiries, and troubleshooting
- Resolve customer complaints and ensure customer satisfaction
- Maintain a high level of professionalism and customer service when interacting with clients
- Collaborate with other teams to address client needs and provide timely solutions
- Keep records of customer interactions and transactions
- Contribute to team goals and achieve individual targets
- Adhere to company policies and procedures
- Stay updated on company products, services, and procedures
Requirements
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to work in a fast-paced environment and manage multiple tasks
- Attention to detail and accuracy
- Proficient in using CRM software and other customer support tools
- Good typing and data entry skills
- Ability to learn quickly and adapt to new technologies
- Previous experience in customer service or a related field is a plus
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