Customer Service Representative

3 weeks ago


Faridabad, Haryana, India Hex Business Innovations Full time

Company Overview

Hex Business Innovations is a leading technology solution provider that empowers businesses to optimize their operations, marketing, and sales. Our goal is to establish ourselves as a globally recognized technology brand that partners with small and medium-sized enterprises in their growth by automating and innovating solutions to suit their needs.

Job Overview

We are seeking a Customer Service Representative to support our clients and provide exceptional service. This is a full-time position based in our Faridabad, Haryana, India location.

Key Responsibilities

  • Handle customer inquiries and provide accurate information about our products and services.
  • Assist customers with order placement, product inquiries, and troubleshooting.
  • Resolve customer complaints and ensure customer satisfaction.
  • Maintain a high level of professionalism and customer service when interacting with clients.
  • Collaborate with other teams to address client needs and provide timely solutions.
  • Keep records of customer interactions and transactions.
  • Contribute to team goals and achieve individual targets.
  • Adhere to company policies and procedures.
  • Continuously update knowledge of company products, services, and procedures.

Requirements and Qualifications

  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities.
  • Ability to work in a fast-paced environment and manage multiple tasks.
  • Attention to detail and accuracy.
  • Proficient in using CRM software and other customer support tools.
  • Good typing and data entry skills.
  • Ability to learn quickly and adapt to new technologies.
  • Previous experience in customer service or a related field is a plus.


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