Customer Service Representative
2 months ago
At Jiva Ayurveda Pharmacy Ltd., we're seeking a skilled Customer Service Representative to provide exceptional support to our customers.
We're looking for someone who can effectively manage incoming calls, capturing key details in our system while providing timely and accurate resolutions to customer queries.
Key responsibilities include:
- Responding to customer inquiries and concerns
- Documenting interactions accurately
- Conducting outbound calls to customers to address their queries and provide consultation services
The ideal candidate will possess:
- Excellent verbal and written communication skills in Hindi and English
- Strong customer dealing skills, including knowledge of customer service principles and online shopping portals
- Basic computer knowledge and typing skills
- Good interpersonal skills, including negotiation skills and a positive attitude
- Sales-driven mindset with basic selling skills
- Strong listening skills and awareness of digital payments platforms
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