Tech Ticketing Support Specialist

1 week ago

Bengaluru, Karnataka, India beBeeTicketing Full time ₹ 80,00,000 - ₹ 1,20,00,000

Key Role:

You will be instrumental in maintaining our ticketing system, ensuring seamless operations and excellent customer satisfaction.

Main Responsibilities:

  • Initial point of contact for requests and issues using the Matrix42 ticketing system.
  • Resolve service requests and issues within defined timelines, guaranteeing timely completion and client satisfaction.
  • Planview One System Architecture administration and support, enhancing usability, performance, and integration with connected business systems.
  • Collaborate with project teams and stakeholders, providing technical expertise aligned with project goals.
  • Analyze business requirements related to customization and reporting, ensuring execution within agreed timelines and resources.

Collaboration and Interfaces:

  • PlanviewOne global project organization, including Business Systems Owners and IT workstream leads.
  • PlanviewOne Key User organization.
  • Global MPT IT, BRM organization, and corporate IT.
  • External partners such as vendors and consultants (primarily for Planview and connected systems).

Required Expertise & Qualifications:

  • Bachelor's or Master's degree in Computer Science or equivalent professional experience.
  • Minimum 4 years of relevant experience.
  • Experience in organizational projects or knowledge of organizational/change management is beneficial.
  • Strong communication and presentation skills.
  • Experience working in global, cross-cultural teams.
  • Fluent English (verbal and written).
  • Understanding of business priorities and ability to align technology opportunities accordingly.
  • Client-focused mindset with a strong emphasis on quality and service.

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