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Tech Support Specialist

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Bengaluru, Karnataka, India beBeeTechnical Full time ₹ 7,50,000 - ₹ 15,00,000

System Support Specialist Role

This position is ideal for a detail-oriented professional who can analyze and resolve complex technical issues. As a System Support Specialist, you will play a vital role in ensuring seamless system performance for our clients.

Main Responsibilities:

  • You will provide top-notch technical support to clients, utilizing your expertise to troubleshoot and resolve issues.
  • You will interact with clients to ensure high levels of customer satisfaction and maintain excellent communication skills to guarantee quality service delivery.
  • You will design and interpret resolutions based on your in-depth knowledge of the system and its components.

Key Requirements:

  • A minimum 0-2 years of experience in Service Desk Management is required.
  • A strong educational background in computer science or a related field is preferred.

Tech Skills:

  • Service Desk Management is essential.
  • Familiarity with the ITIL framework and ticketing systems is beneficial.
  • Strong understanding of technical support processes and procedures is necessary.

Benefits:

  • This role offers opportunities for growth and development.
  • As a member of our team, you will be part of a collaborative environment that values open communication and teamwork.