
Tech Support Specialist
1 week ago
This is a L1 Technical Support role where you will be responsible for handling customer calls and emails on technical issues.
As a technical support professional, you will provide timely and effective solutions to customers using various troubleshooting techniques.
Key responsibilities include resolving technical issues via phone or email, escalating complex problems to higher-level teams, and maintaining accurate records of customer interactions.
Requirements:To be successful in this role, you should have the following skills and qualifications:
• Bachelor's degree in Computer Science or related field
• 0-1 year experience as a technical support specialist with front-line contact with customers via phone and e-mail
• Strong communication and problem-solving skills
• Ability to work independently with minimal supervision
• Familiarity with SQL queries and multi-OS environments
• Experience working with remote support groups and international support operations
• Shift-based work schedule covering 24/7 operations, including nights and weekends
• Strong planning and follow-up skills, monitoring, and regular status updates to management
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