Tech Support Role

2 days ago

Bengaluru, Karnataka, India beBeeCustomer Full time ₹ 1,04,000 - ₹ 1,30,878

IT Support Specialist

We are looking for a highly skilled and experienced IT support specialist to join our team. As an IT support specialist, you will be responsible for providing timely and efficient technical support to our customers.

Your primary responsibility will be to troubleshoot and resolve technical issues related to hardware, software, and network systems. You will also be required to provide excellent customer service and maintain high levels of customer satisfaction.

In this role, you will have the opportunity to work with a variety of technologies and systems, including cloud services, remote support tools, and system monitoring platforms.

To be successful in this position, you will need to have strong troubleshooting skills, excellent communication skills, and the ability to manage multiple tickets and priorities simultaneously.

You will also be required to stay up-to-date with the latest technology trends and advancements in the field of IT support.

The ideal candidate will have at least 2 years of experience in IT support, help desk, or technical support roles, as well as hands-on experience with cloud services support and proficiency in ITIL framework and service management processes.

Key Responsibilities:

  • Provide first-level technical support and resolve incidents efficiently.
  • Manage service requests, incidents, and changes using ITSM tools (e.g., ServiceNow).
  • Support user onboarding, access provisioning, and basic resource requests.
  • Monitor system health and generate service performance reports.
  • Guide users through self-service portals and support documentation.
  • Coordinate with escalation teams for complex issue resolution.
  • Ensure compliance with SLAs and service quality standards.

Requirements:

  • 2+ years of experience in IT service desk, help desk, or technical support.
  • Hands-on experience with cloud services support (preferably GCP).
  • Proficiency in ITIL framework and service management processes.
  • Strong troubleshooting skills in application and infrastructure support.
  • Familiarity with remote support tools and basic system monitoring.
  • Excellent communication and customer service skills.
  • Ability to manage multiple tickets and priorities simultaneously.
  • Bachelor's or Master's degree in a relevant field.

Technical Skills:

  • Service Management: Incident, problem, and change management; SLA tracking; documentation and knowledge base management.
  • Technical Support: User access management, application troubleshooting, remote support, and escalation handling.
  • GCP Skills:
  • Console navigation and basic resource management
  • IAM role assignments and access control
  • Compute Engine and Cloud Storage support
  • Monitoring dashboards and alert triage
  • Billing usage analysis and cost monitoring

Certifications:

  • ITIL Foundation (Required)
  • Google Cloud Digital Leader or Associate Cloud Engineer

About Us:

We are a global business and technology transformation partner, helping organizations accelerate their dual transformation to address the evolving needs of customers and citizens.

We draw on the capabilities of our 360,000 team members in more than 50 countries, all driven by the purpose of unleashing human energy through technology for an inclusive and sustainable future.

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