Tech Support System Specialist

1 day ago

Bengaluru, Karnataka, India beBeeServiceDesk Full time ₹ 10,00,000 - ₹ 15,00,000
Job Title: Application Tech Support Practitioner

This is a key role in our technology support team where you will serve as the vital link between clients and our systems or applications.

As an Application Tech Support Practitioner, your day will involve engaging with clients to understand their needs, utilizing your exceptional communication skills to ensure the smooth operation of our world-class systems.

Quality is paramount and you will leverage your deep product knowledge to accurately define client issues and design effective resolutions, ensuring client satisfaction and operational excellence.

  • You are expected to be a Subject Matter Expert with deep knowledge and experience.
  • Strong influencing and advisory skills are essential.
  • Responsibilities include making team decisions.
  • Engage with multiple teams and contribute on key decisions.
  • Provide solutions to problems that apply across multiple teams.
  • Facilitate training sessions for junior team members to enhance their understanding of service desk operations.
  • Monitor and analyze service desk performance metrics to identify areas for improvement.

The ideal candidate will have:

  • Must To Have Skills: Service Desk Management proficiency.
  • Good To Have Skills: Experience with Service Desk Voice Support.
  • A strong understanding of incident management processes and best practices.
  • Experience with ticketing systems and service desk software.
  • Ability to troubleshoot and resolve technical issues efficiently.
  • Excellent communication and interpersonal skills to interact with clients and team members.

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