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Tech Support Specialist

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Bengaluru, Karnataka, India beBeeOperations Full time ₹ 1,20,00,000 - ₹ 2,50,00,000
Job Title: Tech Support Specialist

Ambitious and innovative professionals wanted to join our team as tech support specialists. In this role, you will be part of a dynamic team that plays a key role in driving application support and runtime operations for a suite of applications aligned to customer experiences.

Key Responsibilities:
  • Provide hands-on support for the runtime operation of our applications, ensuring high availability and performance
  • Participate in incident response and root cause analysis efforts to ensure the stability and resilience of the applications
  • Collaborate with software engineering and infrastructure teams to troubleshoot and resolve runtime issues
Requirements:
  • BS degree in Computer Science, Computer Engineering, or other technical discipline
  • Experience with troubleshooting techniques for root cause analysis of issues
  • Strong understanding of ITIL (Event, Incident, Release, Problem, and Knowledge Management)
Preferred Qualifications:
  • 3+ years of applicable experience
  • Working knowledge in Splunk and TCP Packet level analysis
  • Knowledge of Authorization/File Processing, NeMo, GAN/GIG, Network, Clearing and Settlement, SPLUNK, CAS, ServiceNow, SFT (any/all) a plus
About Us:

We're dedicated to delivering exceptional customer experiences through innovative technology solutions. We offer a collaborative work environment, comprehensive benefits, and opportunities for professional growth and development.