Tech Support Pro

2 weeks ago

Bengaluru, Karnataka, India beBeeSpecialist Full time ₹ 9,00,000 - ₹ 12,00,000
Technical Support Specialist

We are seeking a seasoned technical support specialist to join our team. As part of our exciting expansion plans, you will be responsible for providing expert technical assistance to our wider business.

Key Responsibilities:

  • Support the wider business with reporting, including testing and maintenance of their software and implementing IT systems and applications.
  • Administer and support various systems such as Windows Server and Linux O/S.
  • Ensure all tickets worked include the problem, the solution, the end user, initiation and completion time, and end user satisfaction.
  • Maintain systems and processes within IT.
  • Assist the Helpdesk function of the wider group.

Essential Skills:

  • Previous helpdesk experience.
  • Excellent interpersonal, communication skills and phone etiquette.
  • Enthusiasm for helping others.
  • Excellent English speaking skills.
  • Windows Server (all versions).
  • Microsoft Exchange.
  • Linux OS.
  • Remote Support.
  • Experience with SQL.
  • Very good understanding of Networks (DHCP, DNS, etc).
  • Fortinet experience desirable but not necessary.

This is a fantastic opportunity to become an integral part of a rapidly growing in-house IT company, part of a larger enterprise group.

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