
Tech Support Specialist
1 day ago
This is a critical function where you will serve as the interface between clients and our systems or applications. Your day will involve engaging with clients to understand their needs, utilizing your communication skills to ensure seamless operations, and applying your product knowledge to address and resolve issues effectively.
Key Responsibilities:- Bolster team knowledge and support.
- Participate in problem-solving discussions.
- Assist in troubleshooting and resolving client issues in a timely manner.
- Document and track client interactions and resolutions to enhance service delivery.
- Collaborate with team members to share insights and improve overall support processes.
Essential Professional & Technical Skills:
- Mandatory Skills: Proficiency in Service Desk Management.
- Desirable Skills: Experience with ticketing systems and customer relationship management tools.
- Strong understanding of incident management processes.
- Familiarity with remote support tools and techniques.
- Ability to communicate technical information clearly to non-technical users.
Requirements:
- Minimum 0-2 years of experience in Service Desk Management.
- 15 years full-time education required.
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