Tech Support Operations Manager

2 days ago


Bengaluru, Karnataka, India beBeeTechnical Full time ₹ 15,00,000 - ₹ 20,00,000

Job Opportunity:

  We are seeking a proactive and experienced Technical Support Lead to oversee and elevate our technical support operations. As the Tech Support Lead, you will manage a team of support specialists, act as an escalation point for complex issues, and work cross-functionally to improve the overall support experience.

Key Responsibilities:

  • Manage a team of skilled professionals
  • Act as a liaison for critical issues
  • Collaborate across departments to enhance the overall support quality
  • Foster a high-performing team by implementing best practices
  • Ensure timely and effective technical assistance to customers

Essential Skills and Qualifications:

  • Advanced Troubleshooting, Debugging & Diagnostics expertise
  • In-depth knowledge of Operating Systems & Environment
  • Proficiency in Tools & Platforms
  • Strong understanding of Web & Application Stack
  • Testing & Quality Assurance skills
  • Deep project ownership and analytical abilities

  The ideal candidate should possess strong analytical and problem-solving skills, with a deep understanding of Windows, macOS, and Linux environments.



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