
Tech Support Operations Manager
2 days ago
Job Opportunity:
We are seeking a proactive and experienced Technical Support Lead to oversee and elevate our technical support operations. As the Tech Support Lead, you will manage a team of support specialists, act as an escalation point for complex issues, and work cross-functionally to improve the overall support experience.
Key Responsibilities:
- Manage a team of skilled professionals
- Act as a liaison for critical issues
- Collaborate across departments to enhance the overall support quality
- Foster a high-performing team by implementing best practices
- Ensure timely and effective technical assistance to customers
Essential Skills and Qualifications:
- Advanced Troubleshooting, Debugging & Diagnostics expertise
- In-depth knowledge of Operating Systems & Environment
- Proficiency in Tools & Platforms
- Strong understanding of Web & Application Stack
- Testing & Quality Assurance skills
- Deep project ownership and analytical abilities
The ideal candidate should possess strong analytical and problem-solving skills, with a deep understanding of Windows, macOS, and Linux environments.
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