
Tech Support Specialist
3 days ago
Job Overview
We are seeking an exceptional Tech Support Practitioner to serve as the vital link between clients and our systems or applications.
Main Responsibilities:
- Collaborate and manage a team to perform tasks and make decisions
- Engage with multiple teams and contribute to key decisions
- Provide solutions to problems for immediate and multiple teams
- Facilitate training sessions for junior team members to enhance their skills and knowledge
- Monitor and evaluate team performance to ensure alignment with organizational goals
Key Skills Required:
- Proficiency in Apple macOS Management
- Experience with NEXThink and Microsoft Intune (good to have)
- Strong understanding of system troubleshooting and client support processes
- Familiarity with application performance monitoring tools
- Ability to communicate technical information effectively to non-technical stakeholders
Requirements:
- Minimum 5 years of experience in Apple macOS Management
- 15 years full-time education
About This Role
This role requires excellent communication, problem-solving, and leadership skills. If you have a passion for delivering high-quality customer service and are knowledgeable about Apple macOS Management, we would love to hear from you
What We Offer
In return for your expertise and dedication, we offer a competitive package including comprehensive training and career development opportunities.
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