Tech Support Specialist

1 day ago

Bengaluru, Karnataka, India beBeeCareerteam Full time ₹ 2,00,000 - ₹ 6,00,000

Job Title: IT Support Specialist

About the Role:

We're seeking a skilled and service-oriented IT professional to join our team and provide support for end-user computing environments. In this role, you will be responsible for ensuring smooth day-to-day IT operations by supporting end-user devices, resolving technical issues, and enhancing the overall user experience across a hybrid environment of macOS, Windows, and mobile platforms.

Key Responsibilities:

  • Support Apana's IT Operations
  • Address user tickets regarding hardware, software and networking
  • Conduct remote troubleshooting
  • Diagnose and resolve technical issues
  • Installation and support end-user devices
  • Create technical documentation and SOP's
  • Installing authorized software and ensuring patches and upgrades are applied on end-user devices
  • Build packages, and administrate Mac, Windows OS and IOS/Android devices through MDM
  • Comply with all company policies and procedures
  • Participate in the implementation and support of IT-related policies

Requirements:

  • 1-4 years of relevant experience in IT support or similar roles (Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician)
  • Hands-on experience with Windows, macOS, and Linux operating systems
  • Good knowledge of Google Workspace, Microsoft 365, Slack, Jira, and other productivity/collaboration tools
  • Experience with MDM platforms such as Jamf, Intune, Kandji, WS-1 etc.
  • Good understanding of network fundamentals including DHCP, DNS, office Wi-Fi, and VPN troubleshooting
  • Familiarity with IT ticketing systems and asset management tools
  • Proficient in diagnosing and resolving hardware, software, and Network connectivity issues
  • Good communication skills with a positive and professional attitude
  • Experience in AV/VC setup and support (e.g., Zoom, Google Meet, Polycom)
  • Strong troubleshooting and critical thinking skills
  • Ability to perform remote troubleshooting and provide clear instructions
  • Responsible for managing assets, inventory details, regular update of all assets tractions and sharing MIS reports on a regular basis

What We Offer:

A competitive compensation package, comprehensive benefits, and opportunities for growth and development.

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