Semi Tech Support Specialist

2 weeks ago

Bengaluru, Karnataka, India beBeeSolution Full time ₹ 1,04,000 - ₹ 1,30,878

About the Role

We're looking for a skilled Solution Provider to join our team. As a Solution Provider, you'll be the primary point of contact for customers seeking assistance with products or services.

Your key responsibilities will include:

  • Customer Support: You'll work closely with customers to understand their issues, identify root causes, and provide clear, effective solutions.
  • Technical Troubleshooting: You'll possess basic technical knowledge to troubleshoot problems and provide support.
  • Software Training: You'll deliver training sessions to clients on software usage and features.
  • Support Ticket Management: You'll manage and prioritize support tickets to ensure timely resolution.

In addition to these duties, you'll also contribute to product improvement by collecting customer feedback and suggesting potential new products or services to management.

Requirements

  • Excellent Communication Skills: You'll need to effectively communicate with customers and colleagues to resolve issues and provide support.
  • Tech Savviness: Basic technical knowledge is essential for troubleshooting and providing support.
  • Problem-Solving Skills: You'll need to analyze customer issues, identify root causes, and develop effective solutions.
  • Time Management: You'll manage multiple support tickets and prioritize tasks to meet deadlines.

Benefits

  • Opportunity for Growth: We offer opportunities for professional growth and development.
  • Collaborative Environment: Our team is supportive and collaborative, working together to achieve common goals.

Other Information

This role requires strong communication and problem-solving skills, as well as basic technical knowledge. If you're passionate about delivering exceptional customer service and supporting product development, we'd love to hear from you.

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