International Semi Voice
2 days ago
International Customer Support – Semi Voice (Travel Process)
Location: Manyata Tech Park, Hebbal, Bangalore
Salary: ₹20,000 – ₹30,000 per month + Incentives + Cab Facility
Shift: US Shift (Night Shift)
Experience Required:
Minimum 6 Months in International Voice & Chat Support (Mandatory)
Process: Travel Ticket Booking Support (similar to MakeMyTrip, Expedia, etc.)
Job Description:
We are looking for experienced and enthusiastic professionals to join our International Customer Support team for a semi-voice role in the Travel & Ticketing domain. As a Customer Support Executive, you will be responsible for assisting international customers via calls and chats related to flight bookings, cancellations, reschedules, refunds, and general travel queries.
Key Responsibilities:
- Handle inbound and outbound calls, as well as live chat support for international customers.
- Assist customers with flight bookings, modifications, cancellations, and refunds.
- Provide information related to travel policies, baggage rules, visa norms, etc.
- Resolve customer complaints and provide accurate solutions in a timely manner.
- Maintain high levels of customer satisfaction through professional communication.
Requirements:
- Minimum 6 months of experience in international voice & chat process (Travel domain preferred).
- Excellent English communication skills – both verbal and written.
- Ability to work in a fast-paced, night shift environment.
- Strong problem-solving and interpersonal skills.
- Willingness to work on rotational shifts/week offs.
Contact- HR Balaji
Job Type: Full-time
Pay: ₹20, ₹30,000.00 per month
Work Location: In person
Speak with the employer
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